- Report: #1458610
Complaint Review: Liberty Utilities - Aurora Missouri
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Author Confirmed
Why?
Liberty Utilities
Aurora, Missouri, United States
Phone:
855-672-3242
Web:
missourilibertyutilities.com
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Business Rating:
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Liberty Utilities Empire In-accurate Usage - poor meters Aurora Missouri
In April 2018 I purchased a home in Aurora Mo. Liberty Utilities, aKA- Empire, are the only game in town for water and electricity. I am a pastor, and had a last minute location change. Instead of living in Missouri I had to change my plans to reside in Oklahoma. So my newly purchased home, sat empty . un-ccupied, A/C off, refrigerator off, and a small light on in the kitchen. From May to June I was charged $131.00 for electric and $87.00 for water. This is a vacant house. No water use, and one 60w bulb on. I called customer service, and challenged my bill. They stated my bill was a guestamit. They guess what your usage would be. I asked them to take a physical reading. I called back three days later, they told me I used 4000 gallons of water, however my meter may have mal-functioned. I was suppose to get a credit. In July I received another outragous bill. this time they said I used 7000 gallons of water. Remember this is a vacant house, no one lives there. My electric bill was now $131.00 from a single 60 watt bulb. Long story short, August 20 I rented my house to a nice young man. My new bill was over $300.00 after paying the $131.00 bill. They tell me now that there meter was working correctly, and the water pipe under the ground must have a leak. I asked to speak to a supervisor, however one was not available. To top things off I received a sewer bill for $81.00 for 10 weeks at a vacant house.
