- Report: #1517465
Complaint Review: LHG Liberty Home guard - new york
Reported By:
alana -
Fountain Hills, az, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
LHG Liberty Home guard
new york, United States
Web:
N/A
Categories:
Business Rating:
(2)
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LHG Liberty Home guard home warranty Policy do NOT buy one!! did NOT honor the a/c and we are out $6900 plus more I am disabled we bought $750 home policy in may 2021. new york
We bought $750 home policy in may 2021, we were told ac/ unit WAS totaly covered, did NOT matter age of unit, etc, that they would try repair/fix first if any issues. I told them I am disabled, over 60 yrs diabetic , brain stem compression and dysautonomia(cant regulate my body temp) so important for us to choose a company that DOES cover ac for ANY issues, even full replacement, should need be.
They said YES it does, well they LIE!! Aug 2021 ac was found to be NON repairable, and i went 14 days with NO ac!! this is NOT acceptable. during this time their Tech came out, $75 fee, lied, about diagnosis(claimed fan needed) my husband, who is a mechanice caught their tech NOT doing the needed pressure tests/not using gauges and we reported it, and LHG told us we could then get our tech (we had to pay another $100 to our tech!!) and he diagnosed it as NOT fixable and new unit needed, cost of $6900, LHG refused to pay any of the $6900 and had us endure 14 days of AZ heat 111 114 degrees during this time. Anyone able to get $$ out of this company?
pls email me as someone should class action sue these scam company. I getonly $1150 month disability and it took 7 months of my $$ to pay for the ac AVOID buying a policy with LHG at all costs!!
