Complaint Review: LG -

 So I called that number they posted for me to call on their Canned Reply and after being placed on hold for 1/2 hr and found myself in India again .... they continue to say that their only solution is to keep sending more and more technicians to my home after they Had already sent 2 consecutive " PROFESSIONALS” I explained to them over and over again that 2 technicians had already been sent and did not repair it. So are you ready ?.... HE THEN SAID HE WANTED TO GIVE ME A MAILING ADDRESS SO THAT I COULD WRITE A LETTER !!!!! YES YOU HEARD ME RIGHT !! THEIR SOLUTION IS THAT I WRITE A LETTER!!! MAYBE I SHOULD JUST PUT THAT LETTER IN A BOTTLE AND CAST IT INTO THE OCEAN!! I ACTUALLY MIGHT GET BETTER RESULTS !!! They claim that now because I won’t allow them to send a 3rd and 4th technician to my home turning it into their personal diagnostics lab and causing me to lose 2 more days of work it is somehow my fault. STAY AWAY FROM LG REFRIGERATORS!!! THEY ONLY WANT YOUR MONEY AND DO NOT CARE ABOUT THEIR CONSUMERS .

 LG has my number and my email and has sent technicians to my home TWICE!! THEY DO NOTHING MORE THAN LIE AND WASTE YOUR VALUABLE TIME !!! After replacing EVERY major component and using my home as their own personal EXPERIMENTAL WORKSHOP their only "SOLUTION " is to keep sending Technicians. They took a picture of my receipt for this $3000 piece of garbage . And all they want to do is keep wasting my families time and money. We have lost our food twice, I have lost 2 days of work. THIS COMPANY IS DOWNRIGHT INCOMPETENT AND TOTAL GARBAGE AND DO NOT STAND BEHIND THE PRODUCTS AND DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL.

I hate to hear about the issues you are having getting this resolved and I would be more than happy to take a look into this for you. I can definitely understand how frustrating it would be to encounter the unexpected malfunction of a major appliance. If you would, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to better assist. ^AB

 So the second LG tech took a picture of our receipt on 11/6/2018 and submitted it to Corporate to review and make a decision I guess as to whether LG "feels” that after we paid $3000 if we deserve to have a working refrigerator. Today is Tuesday 11/20/2018 And not one single phone call from anyone at LG or their "Service Dept” .

I reached out to them today and they had the nerve to act like this was all need to them that they had sent 2 technicians to my home and replaced every major component and that my fridge still doesn’t work and that the second technician took pictures and submitted a report. You would think that with all the egg that they now have on their faces they would want to expedite getting my wife and I a working Fridge or a refund . BUT NO ! They said that they wanted to send out a Third technician tomorrow to do "diagnostics” And then a 4th one on the 26th to " Maybe " Repair it. So that will put us at a month and a half, 4 technicians, 4 days of lost wages from my job and losing all my food twice.

Is everyone understanding LG’s game? WEAR DOWN THE CUSTOMER UNTIL THEY JUST GIVE UP AND GO AWAY. THEY STOLE MY $3000 and have been laughing and spitting in my families face for a month now. THEY HAVE A VERY SERIOUS PROBLEM WITH THEIR REFRIGERATOR COMPRESSORS AND THEY ARE FAILING AFTER 1 to 1-1/2 YEARS !!!

STAY FAR FAR AWAY FROM LG REFRIGERATORS!!! BEST BUY , WAKE UP AND STOP SELLING LG REFRIGERATORS !!! PROTECT YOUR CUSTOMERS FROM THIS NIGHTMARE!!! If anyone from LG or Best Buy who actually cares about their customers and wishes to contact me to get further information or more importantly rectify this matter for my family, you can contact me at (((REDACTED)))