- Report: #714945
Complaint Review: LG Appliances - Englewood Cliffs New Jersey
Reported By:
K -
Knoxville, Tennessee, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
LG Appliances
1000 Sylvan Avenue Englewood Cliffs, 07632 New Jersey, United States of America
Phone:
1-800-243-0000
Web:
lge.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
LG Appliances The dishwasher is a lemon. After 3 shoddy repairs by your warranty co's, and months without use. I'm still washing dishes by hand. Englewood Cliffs, New Jersey
Purchased new at the end of Aug 2010, this dishwasher has been terrible
practically from the beginning. From the shoddy install (thanks to Home
Depot) until this day, it's been nothing but a problem.
- The machine hasn't cleaned properly in months, leaving us to hand wash
dishes b/c they come out dirtier than when they went in (and we rinse
WELL prior to loading the racks in accordance with the instructions in
the manual). It's been out of commission more than it's been in working
order, with 3 repair calls since November:
- We've spent almost 6weeks waiting on parts and repairs the first time. We called 5
different places, all given to us by LG as contracted repair companies,
and NONE would work on their product. I was told that they either
couldn't get the parts, or they couldn't get timely payment from LG.
- We spent 4 weeks waiting on their contracted warranty co, who stood me
up TWICE leaving me to wait all day only for them not to show up to fix
it the second time; and when they finally did replace the pump, they
didn't replace a clip leaving it to fall out from under the countertop
when the door was opened. Unfortunately, I didn't find this out until
the next day when I went to use the machine; AND, the machine still
doesn't clean any better than when we started the repair process.
- And a week after the last repair, the entire control panel went dead. I
spent 2 weeks waiting on a scheduled repair from the second repair co
who didn't return calls, only to have to demand a new warranty company
from LG. Another week passed before the newest company came out to
repair it. They had to order a part last week and told me they'd
probably have it by Wednesday to install and then we could "see" what
else is wrong b/c the part may not even solve the problem. Well, the
part is backordered from LG and NO ONE knows when it will be in.
Somewhere between 5 and 10 business days and months. (I'm not joking
about that either!) And the kicker is that they didn't even feel it was
necessary to let me know that it was backordered. I only found out b/c I
called to find out what was going on. So much for customer service.
- And, now LG is blaming their repair company saying they didn't order
their part in a timely manner; the repair company is blaming LG... and
I'm stuck in the middle.
LG refused to replace this brand new, expensive lemon of a dishwasher
until THEIR repair company says that it can't be fixed. I'm the first to tout
a company for doing something right, and usually I hesitate to complain
until I utilize every possible source to find resolution. With that said, this
has gone too, too far. I don't think it's too much to ask to have a $700
dishwasher work for more than 2 months. All I want is a new dishwasher
that actually works!
practically from the beginning. From the shoddy install (thanks to Home
Depot) until this day, it's been nothing but a problem.
- The machine hasn't cleaned properly in months, leaving us to hand wash
dishes b/c they come out dirtier than when they went in (and we rinse
WELL prior to loading the racks in accordance with the instructions in
the manual). It's been out of commission more than it's been in working
order, with 3 repair calls since November:
- We've spent almost 6weeks waiting on parts and repairs the first time. We called 5
different places, all given to us by LG as contracted repair companies,
and NONE would work on their product. I was told that they either
couldn't get the parts, or they couldn't get timely payment from LG.
- We spent 4 weeks waiting on their contracted warranty co, who stood me
up TWICE leaving me to wait all day only for them not to show up to fix
it the second time; and when they finally did replace the pump, they
didn't replace a clip leaving it to fall out from under the countertop
when the door was opened. Unfortunately, I didn't find this out until
the next day when I went to use the machine; AND, the machine still
doesn't clean any better than when we started the repair process.
- And a week after the last repair, the entire control panel went dead. I
spent 2 weeks waiting on a scheduled repair from the second repair co
who didn't return calls, only to have to demand a new warranty company
from LG. Another week passed before the newest company came out to
repair it. They had to order a part last week and told me they'd
probably have it by Wednesday to install and then we could "see" what
else is wrong b/c the part may not even solve the problem. Well, the
part is backordered from LG and NO ONE knows when it will be in.
Somewhere between 5 and 10 business days and months. (I'm not joking
about that either!) And the kicker is that they didn't even feel it was
necessary to let me know that it was backordered. I only found out b/c I
called to find out what was going on. So much for customer service.
- And, now LG is blaming their repair company saying they didn't order
their part in a timely manner; the repair company is blaming LG... and
I'm stuck in the middle.
LG refused to replace this brand new, expensive lemon of a dishwasher
until THEIR repair company says that it can't be fixed. I'm the first to tout
a company for doing something right, and usually I hesitate to complain
until I utilize every possible source to find resolution. With that said, this
has gone too, too far. I don't think it's too much to ask to have a $700
dishwasher work for more than 2 months. All I want is a new dishwasher
that actually works!
3 Updates & Rebuttals
mr. rik
miami,Florida,
USA
LG= LOW GRADE!
#2Consumer Suggestion
Thu, April 07, 2011
I feel sorry for you Patticakes! Boy are you in for a ride!
patti
United States of AmericaNever had a problem with LG
#3Consumer Comment
Thu, April 07, 2011
I agree that no company's products are 100% free of problems, I simply would like to state that I have an LG 52" flat screen TV and front-loading washer/dryer. None of my products have had a single hiccup. The LG products are my most recent purchases and they have a good reputation.
mr. rik
miami,Florida,
USA
LG= LOW GRADE!
#4Consumer Suggestion
Thu, April 07, 2011
LG REALLY SUX, THEYRE A BUNCH OF d****eBAGS!
