Complaint Review: Les Schwab - Nationwide

Brandy, My 13 year old son always jokes and blames everything on the public school system. I sometimes have to agree with him. Reading should emphasis what is there, rather than what you want to see... comprehension. Your not listening to what the reporter had to say indicates the problem that he is having with the store... not listening! Instead, you already have it firmly fixed in your mind that it is his fault (lying/misleading). From that premise, it will be impossible for anyone to change your mind or to get a reasonable remedy. Even in the second post, you found a way to again turn it against the customer. Customer's don't tell the truth and all employees are honest. If you don't hear what you want then it must be because the customer isn't telling the whole story. If I am not mistaken, replacement is based upon a percentage concerning the miles used, right? So, it would be discounted against a new tire. Is that unreasonable? The reporter stated that the alignment was fine. He also stated that the tires had been rotated regularly... At Les Schwab. Now, it stands to reason that if there was a problem with one area of the car, and the tires were rotated, then there would not be damage to only one tire. The other tires would be showing a proportionate amount of wear. If the tires were not rotated, a mechanic should have been able to almost immediately look and see if there was something out of alignment or worn out, or indications of underinflation. Something that they could have shown the tire owner. Why is it so difficult to believe that a tire may be defective? It does happen. As you state, tires are expensive. I know, for my Firebird it costs an arm and a leg. Since they are so expensive... why wouldn't your company give the customer the benefit of the doubt and give the replacement percentage discount on the replacement tire with a smile? Short term profit at the expense of long term growth. Instead of having this customer back when those 3 tires need replacing, you will lose those sales and the sales of each person he talks to. It isn't blackmail or someone trying to get something for nothing. It is customer service. It is a lot cheaper to keep a customer than it is to bring a new one through the door! Especially in this day and age where companies can no longer blow off an unhappy customer because there is nothing the consumer can do. We now have the ability to match the big boys and make them pay a price for their arrogance. It makes for a more even playing field all the way around. That is a good thing.

Brandy, My 13 year old son always jokes and blames everything on the public school system. I sometimes have to agree with him. Reading should emphasis what is there, rather than what you want to see... comprehension. Your not listening to what the reporter had to say indicates the problem that he is having with the store... not listening! Instead, you already have it firmly fixed in your mind that it is his fault (lying/misleading). From that premise, it will be impossible for anyone to change your mind or to get a reasonable remedy. Even in the second post, you found a way to again turn it against the customer. Customer's don't tell the truth and all employees are honest. If you don't hear what you want then it must be because the customer isn't telling the whole story. If I am not mistaken, replacement is based upon a percentage concerning the miles used, right? So, it would be discounted against a new tire. Is that unreasonable? The reporter stated that the alignment was fine. He also stated that the tires had been rotated regularly... At Les Schwab. Now, it stands to reason that if there was a problem with one area of the car, and the tires were rotated, then there would not be damage to only one tire. The other tires would be showing a proportionate amount of wear. If the tires were not rotated, a mechanic should have been able to almost immediately look and see if there was something out of alignment or worn out, or indications of underinflation. Something that they could have shown the tire owner. Why is it so difficult to believe that a tire may be defective? It does happen. As you state, tires are expensive. I know, for my Firebird it costs an arm and a leg. Since they are so expensive... why wouldn't your company give the customer the benefit of the doubt and give the replacement percentage discount on the replacement tire with a smile? Short term profit at the expense of long term growth. Instead of having this customer back when those 3 tires need replacing, you will lose those sales and the sales of each person he talks to. It isn't blackmail or someone trying to get something for nothing. It is customer service. It is a lot cheaper to keep a customer than it is to bring a new one through the door! Especially in this day and age where companies can no longer blow off an unhappy customer because there is nothing the consumer can do. We now have the ability to match the big boys and make them pay a price for their arrogance. It makes for a more even playing field all the way around. That is a good thing.

Brandy, My 13 year old son always jokes and blames everything on the public school system. I sometimes have to agree with him. Reading should emphasis what is there, rather than what you want to see... comprehension. Your not listening to what the reporter had to say indicates the problem that he is having with the store... not listening! Instead, you already have it firmly fixed in your mind that it is his fault (lying/misleading). From that premise, it will be impossible for anyone to change your mind or to get a reasonable remedy. Even in the second post, you found a way to again turn it against the customer. Customer's don't tell the truth and all employees are honest. If you don't hear what you want then it must be because the customer isn't telling the whole story. If I am not mistaken, replacement is based upon a percentage concerning the miles used, right? So, it would be discounted against a new tire. Is that unreasonable? The reporter stated that the alignment was fine. He also stated that the tires had been rotated regularly... At Les Schwab. Now, it stands to reason that if there was a problem with one area of the car, and the tires were rotated, then there would not be damage to only one tire. The other tires would be showing a proportionate amount of wear. If the tires were not rotated, a mechanic should have been able to almost immediately look and see if there was something out of alignment or worn out, or indications of underinflation. Something that they could have shown the tire owner. Why is it so difficult to believe that a tire may be defective? It does happen. As you state, tires are expensive. I know, for my Firebird it costs an arm and a leg. Since they are so expensive... why wouldn't your company give the customer the benefit of the doubt and give the replacement percentage discount on the replacement tire with a smile? Short term profit at the expense of long term growth. Instead of having this customer back when those 3 tires need replacing, you will lose those sales and the sales of each person he talks to. It isn't blackmail or someone trying to get something for nothing. It is customer service. It is a lot cheaper to keep a customer than it is to bring a new one through the door! Especially in this day and age where companies can no longer blow off an unhappy customer because there is nothing the consumer can do. We now have the ability to match the big boys and make them pay a price for their arrogance. It makes for a more even playing field all the way around. That is a good thing.

So far you haven't identified whether you are part of "the loop". Do you work for Schwab or have you in the past? I've read other reports here where some tire retailers or their representatives will try to turn it around and make it the complaintants fault. Is this one of them...here locally and you in your state? Seems pretty consistant so far. You're reaction seems to be proving this out. And what story was I making up? Once again, you skirt the issue and take off on a tangent. My whole complaint revolves around on how did just ONE tire wear out in half the time it was supposed to and the other three are just fine when they were rotated and maintained the way they were supposed to be? If you're so knowledgable, tell us how this could occur. Have you seen this before? Can you elighten the rest of the viewing public? Or are you just spouting? You seem to have trouble staying focused...matter of fact, you've never addressed the original complaint at all yet. I was just stating a problem I had...you're the one who jumped in both feet and went for the alignment "problem" without (it appears) reading the whole scenario. Oh, and to comment on your first response, I did not expect a "free new tire" as you implied...there is such a thing a pro-rating...ever hear of it? Also, if you reread the original, you'll see that they never did say it was an alignment problem (which you seemed to jump on full force in your first response). They were steadfast that it was my driving habits that caused this. Now since I live out in the country, have a short, straight drive to reach and freeway and take said freeway to work and to return home, I don't seehow my driving could cause it. All the freeways I know of have long, slow curves and are level and well kept. And since you appear to believe you're so knowledgable about how all this works, please print the phone number here for all to see to contact the head office. Got a toll free one? Even better. As for my use of email, for one thing...I LIKE using email...it's convienent, easy, and most businesses have one and it's what I prefer. If you don't like it, too bad. Shwab doesn't appear to have a valid email address or a toll free number. Most major retailers have one. Why not them? But of course, you wouldn't know this...or would you? I was hoping that, perhaps, someone of importance from Schwab would read this report and respond. Are you that person? Or have you just appointed yourself their spokesperson? I thought they were in Oregon. In conclusion, if you can't keep to the original issue and keep shooting wild, I can see it's pointless to continue this so-called conversation. I await some input from someone who can truly help...hopefully a person working with logic, not emotions...

You can call any les schwab tire center and get the phone number to the main office to voice your complaint in prineville, OR? Why would you e-mail if you are that upset about that tire? Les Schwab has received the JD Power award for customer service for 7 years straight. I dont think they would receive this award if they didn't take care of their customer right, via the store or main office. Sounds like they had a valid reason for why your tire wore out and you didn't like it and made up your own story. If you were really that upset I think you would have tried a little harder for your point and get it taken care of at a higher level if your point was really legit.

Brandy, did you read the whole complaint? If you read it completely, you'll note I said the alignment checked good. And for that matter, your making the assumption the the alignment wasn't checked periodically. Now, if you read it again, I said only ONE tire wore this way. The other three had plenty of tread left. Now, logically, if the tires are rotated as they should be (and they were) and the tire pressure is checked occasionally (and it was) and since you rotate them front to back on the same side, shouldn't the OTHER tire on that same side show the same or similar wear if the car is misaligned? It didn't...as a matter of fact, it showed the same amount of wear as the other two tires on the other side of the car that had plenty of tread. Read it again, Brandy...I say so in the very beginning. Get it so far? I don't see how I magically got the one tire to wear down on just the one tire. And just to be sure, I DID have them do a full alignment and it didn't show any problems. Fact is, the technician couldn't give me any good reason for the tire wearing the way it did. Unfortunatly, I had already paid for a new tire and they had discarded of the evidence by the time I had come back a couple days later for the alignment check. By the way, when I tried to contact Les Schwab via e-mail, it gets returned as failed delivery. Seems they don't want to hear any complaints directly. How 'bout that?

When you spend quite a bit of money for the premium tire that Les Schwab Offers, why wouldn't you spend a few extra dollars and get your alignment checked and done to save your tires?????? Why should les schwab give you a brand new tire, that was most likely worned out because of what your car did to the tire. It wasn't the tires fault that you didn't take the time to get it aligned? Les Schwab recommends getting your alignment checked every 6 months. Even your car maunal will tell you that. You cant blame the tire for the fault of your car wearing it uneven.