- Report: #116944
Complaint Review: Les Schwab Tires - Folsom California
-
Author Not Confirmed
Why?
Les Schwab Tires
750 East Bidwell St. Folsom, 95630 California, U.S.A.
Phone:
916-984-4799
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Les Schwab Tires ripoff Very Poor customer Service Folsom California
I have been a customer of Les Schwab Tires for about 3 or 4 years, spending well over $4,000.00 on multiple sets of shocks and tires, as well as a lift kit for my 4runner(which is a whole nother story).
I had been pleased in the past with their service, but for some reason on my last visit I recieved verry poor service. My mother had a nail in one of her tires on her van and I told her the we could bring it in to les schwab and have them fix it. When we get there I ask for kyle, who was the employee I had been working with in the past. They informed me that he was no longer with the company, so I just asked at the front counter if they could fix a tire for me, they asked if I had purchased the tire from them, and I told them that I had not purchased this particular tire from them, but had baught many others from them. They told me that since I had not baught this tire from them that they would have to charge me $12.00 to fix it, which I found strange. I told them that I would call around to see if I could find someone else, and they said ok, and did not seem to interested in trying to save my business.
I ended up taking the van to America's Discount Tires where they GLADLY fixed it at no charge to me.
I am not really upset about Les Schwab trying to charge $12.00 to fix my tire, I can afford that. It was just their lack of customer service to a customer who, up to that point had been verry loyal, and spent thousands of dollars there. None the less they have obviouslly lost my business and I will probably end up going to America's Discount Tires.
Benjamin
Carmichael, California
U.S.A.
I had been pleased in the past with their service, but for some reason on my last visit I recieved verry poor service. My mother had a nail in one of her tires on her van and I told her the we could bring it in to les schwab and have them fix it. When we get there I ask for kyle, who was the employee I had been working with in the past. They informed me that he was no longer with the company, so I just asked at the front counter if they could fix a tire for me, they asked if I had purchased the tire from them, and I told them that I had not purchased this particular tire from them, but had baught many others from them. They told me that since I had not baught this tire from them that they would have to charge me $12.00 to fix it, which I found strange. I told them that I would call around to see if I could find someone else, and they said ok, and did not seem to interested in trying to save my business.
I ended up taking the van to America's Discount Tires where they GLADLY fixed it at no charge to me.
I am not really upset about Les Schwab trying to charge $12.00 to fix my tire, I can afford that. It was just their lack of customer service to a customer who, up to that point had been verry loyal, and spent thousands of dollars there. None the less they have obviouslly lost my business and I will probably end up going to America's Discount Tires.
Benjamin
Carmichael, California
U.S.A.
1 Updates & Rebuttals
Robert
Jacksonville,Florida,
U.S.A.
And again...
#2Consumer Suggestion
Wed, November 10, 2004
So, you were "ripped off" because a FOR PROFIT business refused to repair a tire that you bought elsewhere and as such, PROFITTED another company. How exactly did Les Schwab do you wrong? This would be like one of my customers coming to me after paying someone else to fix their vehicle and having it done wrong. I'm now supposed to make it right for free. Actually, this did happen. I gave a man a price to bend and hang a custom exhaust system on his truck. He found someone cheaper and took it there. It was done poorly at best(the place welded the pipes to the frame) and so he came back to me asking if I could FIX it. I said sure, and pulled out his estimate that I had given him the day before. He really believed I would re-use the garbage that was hanging under his truck and make it all better for next to nothing. He figured since the price difference was $50, I should redo the whole mess for the $50 and no more. HA! I did the job, and he paid FULL WHACK! Not only that, he brought me all of his friends vehicles and 2 more he owned. I did the job correctly and he saw that price isn't everything. Do you get the point of my story? Probably not, so I'll give it to you. Do you work for FREE? Of course not. Why do you people always think everyone else should? The mechanics get paid off the ticket. If the job has FREE on it, guess how much the guy just earned to pay his bills? You say the issue wasn't the $12. BULL! That was the ONLY issue. You wanted the tire fixed for NOTHING. You found someone stupid enough to do it for the price you were willing to pay. Good for you. I hope your boss tells you to work for nothing. I'm betting you'll complain when he does. And don't pretend you're self-employed. Nobody who is would expect someone else to work for nothing.
