Complaint Review: Les Schwab Tire Centers - Eureka California

I bought a new set of tires before sending my car overseas. Nothing special, just good tires. We had a tread seperate just after we arrived. I called the LS shop where we had purchased them, explained what was wrong. Knowing I could not bring the tire back for inspection, he took me at my word, and sent me a new tire. We get very little support overseas and even fewer Stateside companies will ship to an APO address. I had no expectations of what we would get, even expecting that the warrenty would be invalid (like so many others ) after we moved to Germany. I offered to pay the shipping, and the manager just told me to come by when I got home and take him out for coffee. Much more after sales support than I expected.

I bought a new set of tires before sending my car overseas. Nothing special, just good tires. We had a tread seperate just after we arrived. I called the LS shop where we had purchased them, explained what was wrong. Knowing I could not bring the tire back for inspection, he took me at my word, and sent me a new tire. We get very little support overseas and even fewer Stateside companies will ship to an APO address. I had no expectations of what we would get, even expecting that the warrenty would be invalid (like so many others ) after we moved to Germany. I offered to pay the shipping, and the manager just told me to come by when I got home and take him out for coffee. Much more after sales support than I expected.

I bought a new set of tires before sending my car overseas. Nothing special, just good tires. We had a tread seperate just after we arrived. I called the LS shop where we had purchased them, explained what was wrong. Knowing I could not bring the tire back for inspection, he took me at my word, and sent me a new tire. We get very little support overseas and even fewer Stateside companies will ship to an APO address. I had no expectations of what we would get, even expecting that the warrenty would be invalid (like so many others ) after we moved to Germany. I offered to pay the shipping, and the manager just told me to come by when I got home and take him out for coffee. Much more after sales support than I expected.

I bought a new set of tires before sending my car overseas. Nothing special, just good tires. We had a tread seperate just after we arrived. I called the LS shop where we had purchased them, explained what was wrong. Knowing I could not bring the tire back for inspection, he took me at my word, and sent me a new tire. We get very little support overseas and even fewer Stateside companies will ship to an APO address. I had no expectations of what we would get, even expecting that the warrenty would be invalid (like so many others ) after we moved to Germany. I offered to pay the shipping, and the manager just told me to come by when I got home and take him out for coffee. Much more after sales support than I expected.

First of all what your explaining is not a defective tire. It was a tire ran at low air pressure. when a tire is ran at low air pressure the sidewall gets hot and blows out and seperates from the bead like you explained. They should have explained to you that it is common because people do not realize they have a low tire until it is to late. It doesnt matter if you check your air pressure 15 minutes earlier. If you develope a leak while traveling at highway speeds the tire gets hotter and hotter as the tire deflates until it blows. Most of the time this happens on a tire that is installed on the rear axle. It is hard to tell when a tire is going low on a rear axle. usually does not cause a pull or stability problems till it is to late. Second thing is about the 25 percent replacement policy. If anything happens to the tire that is warrentable in the first 25 percent it is replaced free. This includes your tire. If you only had 500 miles on your tire and your were not in the first 25 percent your must be burning your tires off or not telling the truth. Les Schwab backs up thier warrenties no questions asked. Something doesnt add up. Third thing if the tire was defective and not cause from low air pressure Les Schwab would send it back to the manufacture. They would get their money back. Your story does not add up.