Complaint Review: Les Schwab Co. - Lindon Utah

Sounds to me like a legitimate argument. I do find it the whole logic of "felling better knowing the whole brake system is replaced with brand new parts" to be a complete rip off. With that logic why stop at the entire break system? If there is a chance of something going wrong with a part that isn't new then wouldn't you need a brand new car to feel safe in? I guess you'd have to buy a new car everytime the first thing had to be repaired or serviced right? The other thought I find ammusing is regarding Les being one of the best just because they are one of the largest companies in their industry. Well that makes no sense at all. For example look at beer. Budweiser might be the largest beer company in the US but that does not mean they have the best beer. It sounds like some employees have been brain washed and take this way too personal and when people get this defensive aboiut stuff it's usualy because they're wrong. 

S il ly  scott, that is no way to represent the business you have the misfortune of working for. And the employees of a supposedly wonderful company with hundreds of stores one would think you would try to appease the customer.  But no. like a typical clones Les Schwab employe ewith your clean white shirt your Spiffy hair just continue to harass the customer and represent the company any negative way you sir should be relieved of your employment status at Les Schwab grow up and some people skills.

I was once a Les Schwab loser but I got let go because I refused to push Uneeded parts on customers. since when does replacing wheel bearings when yo u come to have your tires rotated necessary.  especially when 12 months prior to having 4 new tires a wheel alignment And full brake job.  I hope you too get the shaft scott or have the misfortune to become manager of a n**i tire store

Les schwab is a joke. Former 6.5 year employee. It was good while it lasted, but they dropped me like a bad habit. I worked my a$$off for them. I was the ONLY real mechanic that they had. The other guys were just collecting a pay check. Any way, better tires on the back. You can steer out of a front flat easier than a rear blow out/ spin out. A real mechanic does it till he gets too old, then becomes a service writer. It's in your blood, who you are. That's why I'm glad that I'm back doing under hood repair. I got really good at brake and front end, but there's so much more! The op is clearly one of those know it all people that is never wrong. To all you current employees: you're just a number to them. The company is only a good place to work if you're a manager. Good luck!

Whoever ASE certified you should give themselves a swift kick in the pants.  One of the things I have learned from my 10 years in the car business is that a good auto mechanic doesn't hate working on cars and only quits because he isn't getting work. A mechanic doesn't get work when the service writer doesn't trust that mechanic's abilities. A mechanic has to royally screw up in order to lose trust from his service writer. 

hey sorry I miss read some of your stuff. You do know some things about what you are talking about. You did know that we had over 400 stores. We didn't get that way from ripping people off. If nobody liked us we wouldn't have that many stores. So I apologize for that part anyways. well, have fun bitching about stuff

You are all wrong. You might want to research a couple things. First of all Brian, If we can't afford to open 400 stores, why is it that we have over 400 and are opening more every month?? I am not going to argue about any of the points made in the original complaint. Only because I am tired of it. Do some research. You might be able to find out why we do things the way we do. You might actually find out about a lawsuit michelin just lost for putting new tires on the front and the older tires on the back. But you all can go back to bad mouthing the company I work for. Its ok. I understand. You can't make everyone happy. I just like to read all these complaints from so called mechanics. If you were a mechanic, why would you take your car anywhere else besides your own garage? And if you don't like the fact that we place the new tires on the rear, rotate them back yourself when you get home. Simple fix. And as for Brian and Chase, I see your names all over these things. So keep bad mouthing us a much as you can. But at the same time you might do some research and find that we are one of the top Indepent Tire Retailers in the country. Not just the Northwest, but the whole country. So when you get done trying to get people to stop buying from us, come see me and i will set you up with a nice new set of tires.

always have your best tires on the front or steering axle. the tires on the front end wear the fastest and should have the most tread. The only time you should have less tire tread on your steering axle is when you have mismatched tires and plan on buying two new tires in the near future. (front end tires wear faster, cup out, and develop balance problems faster, and thats why it is so important to keep them rotated!) tires are not rocket science, but yall don't know a thing about them. It's OK to shop around for a honest tire dealer. GET A SECOND OPINION. safety first but, but don't get ripped off by LS! those 20 something year old punks don't know a thing about tires, only profit margins. Please don't let LS scare you into spending your hard earned cash because they get a bonus for gross profit margins. I wish i got paid as much as they do, but i sleep very well at night knowing i didn't rip my customers off.

Roseburg LS is a rip off. your complaint is legit....end of story. the only time you replace calibers is when one of them goes bad. The ONLY time you need to replace calibers is when your brake pads have noticeable uneven wear. shame on LS. this is a measurable defect. there are also specific guidelines and measerments of roters for width for replacement or machining of rotors. shame on LS....rip offs Les Schwab is a rip off and that's why they can afford to open 400 stores int the Pacific North West. all the employee rebuttals are a scam obviously. i wish i made as much money as they do, but i sleep very well at night knowing i did a good honest job for my customers.

Come on Buddy you know you are told to upsell brake jobs. And you know you have seen very few bad calipers in your time. So let me get you straight! My Toyota Camry has 25k on it and the brakes ar down to 15%. In my world and just about everbody's all I need is new "Factory pads" or Top quality aftermarket pads. Not Les Schwab bottom feeder remained calipers or bargain basement pads. You are told to upsell calipers and all the other crap "Tire Sipeing" becouse if the car is on your rack for an hour you don't want $89.99 for pads. You want $279.99 for your subpar brake job. I went to the Les Schwab Prineville brainwashing training meetings just like you did. Fact is Your a fool and should know better. Go back to working at the gas station or 7-11 or where ever you came from.

As an employee of this great company I know all the policies going along with your report. As far as your alignment, most front wheel drive cars are alignable on all 4 tire positions. When doing the alignment we must align all positions thus the reason for the 4 wheel alignment. For your brakes, we do replace all parts in the system along with a rotor turn. We do this because of the possibilities that some of the other parts may be worn. Calipers seize up for all sorts of reasons. One of the most common is when you wear the pads down so far that the piston extends too far out thus stretching or tearing the o-ring seal. If you look at most cars that have only had pads replaced, one pad is wearing quicker then the other for that reason. Besides, I would feel safer knowing that all my brake parts are new and in good working order. As for the fluid we bleed and flush refilling the system with new fluid. Now on to your tire problem. Since you are such a know it all in the auto industry you must know that tire and vehicle manufacturers recommend that when replacing only two tires that the new ones are placed on the rear of the vehicle. If you are up with your info you should know that Michelin just lost a multi million dollar suit due to the fact that they placed two new tires on the front and the customer had a blow out on the rear of the vehicle and lost control and is now paralyzed. But you should already know that. Before going into any place of business don't try to act like you know all the policies and that you know more than the employees working there. It is people like you that make customer service so difficult these days. If you want to go to some little company and save a little bit of money I hope one day you realize you were better off buying our services, when you are in a ditch with a blown rear tire and no brakes.

I think you have some bad information about tire placement. In the past couple of years the recommendations have changed for placement of 2 tires on a vehicle. If you go to Michelin's website you will see that they recommend placement on the rear axle. http://www.michelinman.com/tire-care/how-to-buy/ Tire Rack - another online retailer also makes the same recommendation. http://www.tirerack.com/tires/tiretech/techpage.jsp?techid=39 The following is from Cooper Tire's website: Replacement Tire GuideTire Selection What Tire is Right for Your Vehicle? When replacing tires, always consult the vehicle manufacturer to determine original equipment requirements. Consult the tire placard, normally located on a door frame, door edge, or glove box door, or owner's manual for the original tire size, speed rating and recommended operating inflation pressures. When replacing tires on a vehicle, it is recommended and preferred that all four tires be replaced. When replacing tires on a vehicle, it is recommended and preferred that all four tires be replaced at the same time for continued optimal vehicle performance. However, for those cases where this is not feasible, the new tires should always be placed on the rear axle of the vehicle. Generally, new tires with deeper tread will provide better grip and evacuate water more effectively, which is important as a driver approaches hydroplane situations. Placing greater traction on the rear axle on wet surfaces is necessary to prevent possible oversteer condition and possible loss of vehicle control, especially during sudden maneuvers. So, the Les Schwab store was correct in requiring that the new tires be placed on the rear axle. I hope this helps.