- Report: #255903
Complaint Review: Lenscrafters Susquehanna Valley Mall - Selinsgrove Pennsylvania
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Lenscrafters Susquehanna Valley Mall
Susquehanna Valley Mall Selinsgrove, 17045 Pennsylvania, U.S.A.
Phone:
570-372-1500
Web:
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Lenscrafters Susquehanna Valley Mall Poor Customer Service / Won't release rx to buy lenses elsewhere Selinsgrove Pennsylvania
I was looking at lens crafters for prescription =
sunglasses and the rep. told me that my eye exam was good for two years, = since it was an exam for glasses.
I had decided, however, to continue looking since it was a bit pricey and I only wanted prescription =
sunglasses for convenience. I had checked other places and found I = could get a comparable pair of glasses for half the price and asked that = my prescription be faxed over, I was told that my prescription could =only be faxed if the rep. from the other company call.
Fine, the other =co. called and requested that my prescription be faxed and they were =told it would take several hours "because lens crafters was so busy". =
Approx. 1 hour later someone called and said that my prescription had =expired. I then called several lens crafters in the Harrisburg area to =inquire about the exams length of validity. I was told by all three =
stores that for glasses it is two years and contact lenses it is one =year. I then called the Selinsgrove store to ask why the inconsistancy, =one week it is valid for two years and all other stores support that =
time frame but now that I have chosen to use an outside provider it is =only one year.
Veronica
liverpool, Pennsylvania
U.S.A.
sunglasses and the rep. told me that my eye exam was good for two years, = since it was an exam for glasses.
I had decided, however, to continue looking since it was a bit pricey and I only wanted prescription =
sunglasses for convenience. I had checked other places and found I = could get a comparable pair of glasses for half the price and asked that = my prescription be faxed over, I was told that my prescription could =only be faxed if the rep. from the other company call.
Fine, the other =co. called and requested that my prescription be faxed and they were =told it would take several hours "because lens crafters was so busy". =
Approx. 1 hour later someone called and said that my prescription had =expired. I then called several lens crafters in the Harrisburg area to =inquire about the exams length of validity. I was told by all three =
stores that for glasses it is two years and contact lenses it is one =year. I then called the Selinsgrove store to ask why the inconsistancy, =one week it is valid for two years and all other stores support that =
time frame but now that I have chosen to use an outside provider it is =only one year.
Veronica
liverpool, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Brad
Portland,Connecticut,
U.S.A.
rx expired ?
#2Consumer Comment
Wed, August 29, 2007
Lets start off by getting the facts out there - the rx - is yours - however - the expiration date BELONGS TO THE PERSCRIBING OD - MD - THEY SET TEHSE DATES BASED OFF HOW LONG THEY WANT TO - and IN REGARDS TO LOENSCRAFTERS - THEY DO NOT SET THE DATES - AND YOU WOULD NOT BE GETTING TEH COPY FROM THEM ANYWAYS !! ALL DRS - ( except a few in CA - and NY ? ) - are INDEPENDANT CONTRACTORS - renting from lenscrafters - I will say - LC may be providing the administative help to the OD - but this is not the case everywhere - HOWEVER _ LC does nto set these dates - the doctor did - so i would personally speak to him - now for the rules - and regualtions for rx's - they VARY by state law - and percribign OD - some states actually state the time frame allowed - and others DO NOT - !! A doctor can expire the rx - in 1 year - or 5 years if he shooses fit - now the Contact lens is something totally differant - unser the contact lens fairness act - these rx can nto expire in less then 1 year EXCEPT in those cases there is a medical documented reason - FUTHERMORE !!! - the store itself can do some of the following based on the state law where they practice - they can state that they will not sill a rx - over x years old - unless it has a expiration date - #2- most states - can Neitralize glasses - ( IF TEHY CHOOSE TO and allowed by state law - ) however this means they must match the current glasses you have - this just not just go for power - but PD- base cuves - type ect - and even my matching your glasses - there is always room to be off - a little form the org rx - so MANY opticals do not practive this anymore - TAke for instance - say you have a pr - made form the orginal rx - then soemone nurtralizes it -and the rx - comes off a liitle differant - BUT with in TOLERANCE -- ok - then you have those neutralized - and the same thing happens - so therefore now you are off alomst a while step or even more = then your org rx - I personally - will not neutralize any longer - I simply call the doctor office and get the actual rx form them - and by doing this - you are protected from filling an rx that should not be filled - or filling it wrong or a little off - so it is just a safer way - ratehr then having to do something over 2 times -
Thomas
Anderson,South Carolina,
U.S.A.
Check with PA authorities re if validity duration of eyeglasses Rx is 1 0r 2 years
#3Consumer Comment
Thu, June 21, 2007
If you paid for a seperate eye exam, the Rx belongs to you. Ask authorities for assistance.
