- Report: #368442
Complaint Review: Lens Crafters - Yonkers New York
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Lens Crafters
Cross County Mall Yonkers, 10552 New York, U.S.A.
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Lens Crafters How Un-Crafty Can Lenscrafters Get? Yonkers New York
Here's my rant!
I have been a faithful Lens Crafters customer for ten years. I have probably spent $2500 over the years. Wheter it is a $1 or $2500 doesn't matter. I always went to LensCrafters.
The story goes like this:
My 10 year old accidently broke my only pair of eye glasses the week before last. With my back against the wall and little or no money available I had no choice but to bite the bullet and go to buy a new pair of glasses. Fortunately (or unfortunately as I now see it) Lens Crafter's had a "wonderful" deal going on. Any frames costing more than $169 and the lenses were free! And on top of that I have AAA and receive a 30% discount as well. Sounds great right. I'm broke and I need to spend as little as possible.
Because I hadn't gone to the eye doctor for an exam I had to get one.The doctor was great and gave me my prescription. I take it to the Lens Crafters in the Cross County Mall in Yonkers, NY and start my search for frames. I pick out a frame for $180 dollars. The sales associate does her thing on the computer and tells
me that the glasses will be $290 dollars. I do a cartoon double take and ask why did they cost so much. She tells me "well, you see, if you get the AAA discount it will reduce the cost of the frames to $128 which makes them fall below the $169 level so you have to pay for the
lenses". Of course I ask the ridiculous question of why and she explains is again. I say "ok, here's what I'll do find some frames that are priced a bit higher so I can keep the price above $169 so the lenses will be free. I spend another fifteen minutes and find a frame
I like. The sales associate then tells me "the total cost will be almost $300". I do another cartoon double take!! I ask the same crazy question. Why are they so high with the discount and the free lenses? She goes
on to tell me that now I can't combine the AAA discount along with the free lenses discount. She could have told me all of this in the beginning.
At this point I've spent close to an hour looking for frames. Absolutely spent and frustrated, I tell her go find me some frames to chose from that will keep me close to the $169 discount price. She walks to a display case and quickly pulls three frames off the rack.
She could have done that in the beginning as well. She finishes the process I pay for the glasses and leave. An hour later I go back to get the glasses. They look good and I can finally see again.
A bit of investigation on my part uncovers that there are online services that you can use to buy glasses for 1/10th of the standard retail price. I do the research and they all get great reviews. I look at my prescription and realize that the pupillary distance (PD)
measurement is not there. You need that one to make the glasses in the first place. So, back to Lens Crafters I go.
When I arrive the same sales persons are there from two week ago. I tell them the glasses are great but I need my PD measurement. The lead sales associate tells me "you can't have that measurement". She goes on to say "It is confidential information, and you aren't allowed to see it". I ask her "you're telling me that a measurement that was taken from my body, used to make my glasses that I paid close to $200 for is not
releasable to me"? She says "yes, we can't help you".
I leave go to the closest eyeglass store (one of Lens Crafters rivals) and they make the PD measurement for me. It took them less than two minutes. They were gracious and pleasant.
Here's the thing that disturbs me. Ten years of service was thrown out the window for information that should have been given to me. Horrific customer service!!!
I am going to try the online companies. Considering that they charge between $10 and $50 dollars for glasses, I am willing to take a chance on them. Lens Crafters has lost a good customer.
Oh, by the way the store was in the Cross County Mall in Yonkers, NY.
Everyone beware and know this, "YOU DON'T HAVE TO PAY THESE CRAZY PRICES FOR GLASSES". Take a chance. Hell a slice of pizza and a can of soda cost as much as some of the glasses you can get online.
Bye bye Lens Crafters!!!!
John
Yonkers, New York
U.S.A.
Click here to read other Rip Off Reports on LensCrafters
I have been a faithful Lens Crafters customer for ten years. I have probably spent $2500 over the years. Wheter it is a $1 or $2500 doesn't matter. I always went to LensCrafters.
The story goes like this:
My 10 year old accidently broke my only pair of eye glasses the week before last. With my back against the wall and little or no money available I had no choice but to bite the bullet and go to buy a new pair of glasses. Fortunately (or unfortunately as I now see it) Lens Crafter's had a "wonderful" deal going on. Any frames costing more than $169 and the lenses were free! And on top of that I have AAA and receive a 30% discount as well. Sounds great right. I'm broke and I need to spend as little as possible.
Because I hadn't gone to the eye doctor for an exam I had to get one.The doctor was great and gave me my prescription. I take it to the Lens Crafters in the Cross County Mall in Yonkers, NY and start my search for frames. I pick out a frame for $180 dollars. The sales associate does her thing on the computer and tells
me that the glasses will be $290 dollars. I do a cartoon double take and ask why did they cost so much. She tells me "well, you see, if you get the AAA discount it will reduce the cost of the frames to $128 which makes them fall below the $169 level so you have to pay for the
lenses". Of course I ask the ridiculous question of why and she explains is again. I say "ok, here's what I'll do find some frames that are priced a bit higher so I can keep the price above $169 so the lenses will be free. I spend another fifteen minutes and find a frame
I like. The sales associate then tells me "the total cost will be almost $300". I do another cartoon double take!! I ask the same crazy question. Why are they so high with the discount and the free lenses? She goes
on to tell me that now I can't combine the AAA discount along with the free lenses discount. She could have told me all of this in the beginning.
At this point I've spent close to an hour looking for frames. Absolutely spent and frustrated, I tell her go find me some frames to chose from that will keep me close to the $169 discount price. She walks to a display case and quickly pulls three frames off the rack.
She could have done that in the beginning as well. She finishes the process I pay for the glasses and leave. An hour later I go back to get the glasses. They look good and I can finally see again.
A bit of investigation on my part uncovers that there are online services that you can use to buy glasses for 1/10th of the standard retail price. I do the research and they all get great reviews. I look at my prescription and realize that the pupillary distance (PD)
measurement is not there. You need that one to make the glasses in the first place. So, back to Lens Crafters I go.
When I arrive the same sales persons are there from two week ago. I tell them the glasses are great but I need my PD measurement. The lead sales associate tells me "you can't have that measurement". She goes on to say "It is confidential information, and you aren't allowed to see it". I ask her "you're telling me that a measurement that was taken from my body, used to make my glasses that I paid close to $200 for is not
releasable to me"? She says "yes, we can't help you".
I leave go to the closest eyeglass store (one of Lens Crafters rivals) and they make the PD measurement for me. It took them less than two minutes. They were gracious and pleasant.
Here's the thing that disturbs me. Ten years of service was thrown out the window for information that should have been given to me. Horrific customer service!!!
I am going to try the online companies. Considering that they charge between $10 and $50 dollars for glasses, I am willing to take a chance on them. Lens Crafters has lost a good customer.
Oh, by the way the store was in the Cross County Mall in Yonkers, NY.
Everyone beware and know this, "YOU DON'T HAVE TO PAY THESE CRAZY PRICES FOR GLASSES". Take a chance. Hell a slice of pizza and a can of soda cost as much as some of the glasses you can get online.
Bye bye Lens Crafters!!!!
John
Yonkers, New York
U.S.A.
Click here to read other Rip Off Reports on LensCrafters
3 Updates & Rebuttals
Lis
Colorado Springs,Colorado,
U.S.A.
I'm sorry about your experience
#2UPDATE Employee
Tue, December 16, 2008
Wow! It sounds like that store could use some guidance. I'm 27 and been employed with Lenscrafters since i was 19 and i can tell you i usually read these and stick up for the company because i think it is a great company to work for. In your particular case, i don't know if the people were new or just didn't care about their job but they didn't handle your case in a very good manner. (obviously) First of all, we had that sale too and, just as the associate even said herself, AAA discounts cannot be combined with other offers. Therefore, why she calculated that in your price of the frame beforehand and then not allowing you your free lenses is beyond me. It sounds like she was confused or did not know what she was doing. If your frame was $180 and you were getting the standard Duralens lenses than you should have only had to pay $180. As for the PD measurement, there is an issue in taking that due to the fact that if you wanted to purchase online, than Lenscrafters cannot be liable to an incorrect Pupillary distance measurement. However, to go as far as they did is ridiculous. I've done this for people before just as the other store did and explained to them that we cannot be held liable since we are not making the glasses. (Usually it is correct anyways but since it is taken with a machine, there is always the possibility of error.) Anyhow, i'm sorry that you had a bad experience with that store and it discouraged you from Lenscrafters. As i said before, I think it is a great company and lucky to have loyal customers like you. Hopefully you will find a way to give us a second chance in the future, maybe just at a different location.
Northwest
Gresham,Oregon,
U.S.A.
To Voice of Reason
#3Consumer Comment
Fri, October 31, 2008
This is FYI. Here in the Pacific northwest there are stores that will double manufacturer coupons (up to a stated amount), and run their own sale. Common situation is to buy an item in a grocery store on sale, uses a cents-off manufatourer coupon, and then have the store match that. Or, even using a manufcturer coupon, I can still get my senior discount at some stores. Not all places do this, but neither is it a rarity.
The Voice Of Reason
Cincinnati,Ohio,
U.S.A.
Read the fine print, and good luck with those online retailers...
#4UPDATE Employee
Fri, October 31, 2008
Whenever there is a promotion at any store you choose to visit, why can't you be responsible to read the fine print? The promotional signs, flyers, etc speficially stated that it couldn't be combined with other offers. What place do you shop that allows you to combine discounts? I'd really like to shop there. You do understand that businesses are there to make money, right? Providing you with the service you need is the number one goal, but ultimately a publicly held company like Lenscrafters is there to be profitable and responsible to its stockholders. Don't kid yourself, that's why they're there. I have never understood people like you that have this sense of "entitlement". You come into the store, expecting to get away with 30% off for your AAA AND free lenses? Come on. How do you think they pay for the space in the mall, all the opticians (whom you expect to perform PD measurements for free) and sales people, and the service of getting glasses to you in an hour? How about free adjustments, minor repairs, etc.? That's what you're paying for. If you choose to go to an online site that's essentially giving the glasses away, remember that you get what you pay for. No service at all, no store to try anything on in, and I hope you're skilled enough optically to measure, dispense and fit your own glasses. Good luck with your online eyeglass experience, you're going to need it.
