Complaint Review: laptopgaragesale.com Justin Nauman SurgeIT.com - Lititz Pennsylvania

On December 18,2008 - I purchased a Dell Latitude laptop computer for 331.00 from Laptopgaragesale.com and paid with Paypal. It was a Christmas present for my son. I received the laptop, but it didn't have a battery. I called Mr. Nauman and he said that he was sorry and I should return it to him. He then advised me that I should upgrade to a better computer for an additional $92. On Dec 30, I shipped it back to him to the address listed on the website, and PayPal'd him another $92.

On Jan 8, I checked in to see if he had shipped the Compaq. He didn't remember what we agreed to, wanted to know which computer I wanted to upgrade to, and said he hadn't received the Dell Latitude. He asked me which address did I send it to. I told him "the one on the website." I was told that wasn't the correct address and he would have to go to the warehouse to get it.

On Jan 10, he said he was very sorry for the delay, but that the "laptop was checked very thoroughly to avoid future problems".

Finally, I received the Compaq second laptop. On the fourth boot, it couldn't find the operating system. On another boot, it booted to critical system error. I want to be confident that if I'm paying over 400 for a computer that it will boot more than 4-5 times. I asked for a full refund on Jan 20.

He advised me that he would send me a third laptop (Dell D800) without charging additional money. On Jan 22, he sent me his home address for me to return the 2nd computer to. He said the Dell would ship in a couple of days.

As of Feb 1, Justin had not returned any of my calls or emails inquiring about the status of the computer shipment. On Feb 4, I received a tracking number from USPS, when I checked on the tracking information, nothing had ever shipped. On Feb 6th Mr Naumen called my husband and said to him the package was shipping that day. Again nothing ever shipped. I called Mr Naumen several times and emailed him. None of them were ever answered.

Because I was starting to smell a rat, On Feb 12, I filed a complaint with PayPal against both the $331 and the $92 transactions. Only after I filed the complaint did Justin return my call. He said he had been sick, and that's why he hadn't returned any of my emails or phone calls. He told me that he would be refunding all of my money as if the transaction never took place but would only do so if I took the complaint off of Paypal. I told him I would take the complaint off after receiving my refund.

Today Feb 18, Justin told me that he would refund all of money. He then refunded only second $92.00 transaction. Unfortunately for me, the $331 transaction was over 45 days old and was closed immediately by Paypal when he refunded the second ($92) transaction-seems like a convenient loop hole to me.

When I called him and informed him that he still owed me for the original purchase of $331 he hung up on me and wouldn't pick up when I tried calling back. When I called him from my sisters cell phone he answered right away. I identified myself and informed him that I wanted my full refund and he stated "Don't call me again. I no longer consider you a customer." and hung up on me again.

Please help. This was supposed to be a Christmas present, and this guy has been stringing me along for over two months and now says that he will no longer answer my calls and no longer considers me a customer. I still have no computer, Paypal can not reopen a complaint because it is over 45 days old, my son still does not have his Christmas present, and I'm out the original $331.

Mr. Nauman had told me that the original computer was resold to another customer. In the Paypal dispute he said that he would be send this computer back to me. How? It's been resold. I do not want anything from this company, except my 331.

I have two Paypal accounts which I have used for several years and have never had a problem. I feel completely violated. This guy strung me along-long enough for the first transaction to expire so I had no recourse, and then refunded me only the $92 to clear the complaint. He saw an opportunity to rip me off and he jumped on it. I have copies of all email transactions and Paypal disputes.

I have filed this complaint with you, have called the Lititz, PA Plice Department (waiting for them to call me back), am filing with the Better Business Bureau,am filing with the Consumer Protection Agency.

Lisa s.

Petaluma, California

U.S.A.