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  • Report:  #3384

Complaint Review: KOEPPEL VOLKSWAGEN - QUEENS NEW YORK

Reported By:
-
Submitted:
Updated:

KOEPPEL VOLKSWAGEN
57-01 NORTHERN BLVD, QUEENS QUEENS, NEW YORK, U.S.A.
Phone:
718-728-8111
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I BOUGHT A 1996 JETTA FROM KOEPPEL 13 DAYS AGO. THE CAR ONLY HAD 27000 MILES AND LOOKED LIKE NEW.

THERE WERE A FEW MINOR PROBLEMS WITH THE CAR NOTHING THAT I WASN'T ABLE TO OVER LOOK FOR A PRICE OF $12000, AFTER ALL THE CAR BOOKED FOR MORE.

THE DAY I PICKED UP MY CAR, I WALK AROUND THE CAR SHOWED THE PROBLEMS TO MY SALESMAN TROY JACKSON. I WAS TOLD THAT I COULD BRING MY CAR BACK AT MY CONVIENCE TO HAVE THE THE CAR FIXED.

AS I WAS PULLING OUT OF THE LOT THE OWNER MR. KOEPPEL HIMSELF NOTICED THAT ONE OF MY TAILLIGHTS WAS OUT, AND ONCE AGAIN ASSURED ME THAT I SHOULD BRING MY CAR BACK AT MY CONVIENCE. I THOUGHT THAT WAS PRETTY HONEST.

I DROVE THE CAR JUST A FEW BLOCKS TO A GAS STATION, BECAUSE EVERYONE KNOWS $12000 DOES NOT GET YOU A TANK OF GAS. WELL IT TURNS OUT THE GAS TANK HATCH IS BROKEN, SO I CALLED FROM MY CELLPHONE (NOT WHILE I WAS DRIVING) TO INFORM TROY AND ONCE AGAIN I WAS GIVEN THE PITCH. I TOOK THE CAR 250 MILES TO UPSTATE NEW YORK LAST WEEKEND AND BROKEDOWN.

I PULLED INTO A PARKING LOT LEFT THE CAR FOR 5-10 MINUTES AND WHEN I GOT BACK TO THE CAR THE BATTERY WAS DEAD. IT WAS 10 O'CLOCK AT NIGHT NO ONE WAS AT THE DEALERSHIP WHEN I CALLED, BUT NOT TO FEAR I PURCHASED ROADSIDE ASSISTANCE, IN AN EXTENDED WARRANTY.

WHEN I SPOKE WITH A WOMAN FROM THE WARRANTY COMPANY SHE SUGGESTED I JUST TOW IT TO THE DEALERSHIP AND THEY WILL FIX IT. WHEN I EXPLAINED I WAS 250 MILES FROM THE DEALERSHIP SHE SAID "I'M SORRY I CAN'T HELP YOU".

I WAS EXTREMLY UPSET I HAD TO CALL MY FAMILY, TRAVEL 15 MILES TO A KMART TO PURCHASE A NEW BATTERY, BECAUSE THE OLD ONE WOULD NOT TAKE A CHARGE. WHEN I GOT BACK TO THE DEALERSHIP ON MONDAY SEPTEMBER 18 I DEMANDED MY MONEY BACK. I ONLY HAD THE CAR 12 DAYS AND HERE ARE A LIST OF THE PROBLEMS I'VE HAD.

BLOWN HEADLIGHT (REPLACED LIGHT OUT OF POCKET)

BATTERY (LEFT ME ON THE SIDE OF THE ROAD FOR 1 HOUR)

REAR DEFROSTER (STRIPS DO NOT WORK)

CIG LIGHTER (STUCK IN)

EMERGENCY BRAKE (DOES NOT WORK)

BLOWN TAILLIGHT (STILL WAITING TO GET PULLED OVER FOR THAT)

RADIO (SINCE THE BATTERY WENT DEAD IT DOESN'T WORK)

SHIFTING LINKAGE (MAKES LOUD THUD THROUGH EVERY GEAR)

ENGINE (IDLE JUMPS FOR 250 TO 850 RPM)

FLOOR MATS (YOU WOULD THINK $12000 GETS YOU FLOOR MATS)

DRIVERSIDE DOOR (DROPS WHEN YOU OPEN IT, ITS NOT A BIG DOOR)

DASHBOARD (SQUEAKS WORSE THEN A RUSTY HINGE WHEN DRIVING)

PASSENGER STORAGE COMPARTMENT (SITTING ON THE FLOOR)

ANTENNA (NOT STOCK LOOKS LIKE IT CAME OFF MY 88 VOLKS)

ENGINE BELTS (SQUEEEAK IN THE RAIN)

REAR BUMPER

THERE ARE MORE PROBLEMS BUT I THINK THATS ENOUGH. ANYWAY THEY REFUSED TO RETURN MY MONEY SO I TOOK MY CASE TO THE STREETS. I WROTE ON MY WINDOWS "KOEPPEL IS DISHONEST". AFTER A FEW HOURS OF SITTING THERE AND TELLING ANYONE WHO WOULD LISTEN, TROY AND ANOTHER GENTLEMAN CAME OUT TO TALK.

THEY ASKED ME IF I WOULD BRING MY CAR IN THE FOLLOWING DAY AND THEY WOULD FIX ALL MY PROBLEMS. I REALLY LIKE THE CAR AND IF IT WAS NOT FOR ALL THE PROBLEMS IT WOULD BE PERFECT, BUT IT HAS ALOT OF PROBLEMS. SO I BROUGHT MY CAR BACK, A GENTLEMAN TOLD ME I NEEDED TO GO TO THE SERVICE DEPARTMENT.

THE SERVICE DEPARTMENT TOLD ME THE NEXT APPOINTMENT AVAILABLE WOULD BE SEPTEMBER 29TH AND MY WARRANTY IS IN QUESTION BECAUSE THEIR COMPUTER DIDN'T DOESN'T SHOW I HAVE ONE. THE CAR WAS BOUGHT ON THE 6TH, MY FIRST CALL TO THEM WAS ON THE 14TH THEY SAID JUST BRING IT IN. NOW I'M TOLD THE 29TH.

I'LL KEEP THIS UPDATED, IF YOU WOULD LIKE TO SEE ME I'LL BE AT KOEPPEL VW ON NORTHERN BLVD IN QUEENS DAILY. JUST THOUGHT THE STORY NEEDED TO BE TOLD AND ALL OF YOU OUT THERE NEEDED TO BE WARNED. KOEPPEL WILL TAKE YOUR MONEY, GIVE YOU A LEMON AND ONCE THE CHECK CLEARS FORGET THEY EVER SEEN YOU.


4 Updates & Rebuttals

wanna

san antonio,
Texas,
broken laws

#2Consumer Suggestion

Sat, September 14, 2002

i'm sure N.Y. has safty laws simular to Tx. If this dealer has indeed delivered a vehicle to a consumer that is not in safe and working order (broken tail light and emergency brake) He has broke state laws concerning road safety take the vehicle to a state cerified inspection site have them inspect the car you. It would really help your case if you can get a peace officer to attend and verify condition of vehicle. Document every detail find a lawyer in you area that likes to sue dealers he will work pro bono if you have all your ducks in a row (if he wins he gets money if not you don't pay) now he is motivated to work for you. YOU must do your HOMEWORK when buying a car!!!!!! If you can verify what you say you WILL WIN!!!!!! IF you were in san antonio I'd tell you to call Pete Torres he loves to sue dealers. And he wins so most dealers will fold and just settle. See if your county has DUSPUTE RESOLUTION CENTER if so they will help. Go to google and type F&I lawsuits or autodealer lawsuits do some research. BUT YOU NEED DOCUMENTATION!!!!!!!! good luck a freind in the auto industry


Dee

Scottsdale,
Arizona,
Let this be a lesson learned! ....

#3Consumer Comment

Thu, September 12, 2002

You should have had the sense to bring your own MECHANIC to examine the car! Never never buy used without having the car examined by another mechanic, you are setting yourself up! Car dealerships are about as honest as lawyers, politicians and the police department! Let this be a lesson learned!


How to take action against Corrupt Auto Dealers and other unscrupulous business

#40

Sun, March 11, 2001

How to take action against Corrupt Auto Dealers and other unscrupulous business

While you are there each day, I would had out copies of your Rip-off Report. If they kick you off the property, make big posters with BIG BOLD LETTERS that say:

.......
Koeppel
VW
Rip-off
......

Other potential buyers passing buy will remember this.

Potential buyers will most likely NOT enter the dealership.
Stay on the sidewalk. Most likely, other victims will stop by and help you.
This is a very rewarding experience!

Walk back and forth over the driveway entrance.
That is part of the public right-of-way. This is legal everywhere in the USA.
You are exercising your 1st and 14th amendment rights.

For every hour you are out there, let them know your cost to stand out side and picket is $200 an hour. That you will not stop till they fix your car or refund your money in full, including your picketing fees. Give no discounts!

Police cannot stop you.
Keep out of the street and off their private property.

Once you are out there, you will realize this was a very rewarding experience and you will enjoy yourself! Get friends to join you!

Anyone with questions? For further details, just e-mail me.

[email protected]
Consumer Advocate
Civil and Human Rights Activist
Mediator

518-923-4357


Koeppel VW is right now one of the two best VW dealers in the New York Metro Area to work with

#50

Fri, March 09, 2001

This email is a rebuttal to RipOff #3384.
It was sent by TOLDE at [email protected].

KOEPPEL VOLKSW AGEN OF QUEENS IS DISHONEST (#3384)

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: TOLDE
Their phone number: 718-343-9026
Their relationship to the company: Supporter

Rebuttal:
Koeppel VW is right now one of the two best VW dealers in the New York Metro Area to work with. I visited numerous other dealers locally when looking for a new car last year.

I did not feel comfortable with doing business in any of the numerous VW dealers I visited in the Long Island/Five Boroughs area as I felt most were up to doing the same old auto retailing trickeries that gave car dealerships a bad reputation for
countless years.

I found Koeppel VW to be the only VW dealer in Long Island/Five Boroughs area to be courteous and to offer a fair deal without
having to fight hard for it. The car I received from them nine months ago has been trouble-free, too.

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