- Report: #1333897
Complaint Review: Kirby vacuum - Cleveland Ohio
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Author Confirmed
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Kirby vacuum
1920 West 114th Street Cleveland, 44102 Ohio, USA
Phone:
1-800-437-7170
Web:
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The Kirby Company1920 West 114th StreetCleveland, OH 44102 My credit was pulled without my permission!!! They cost me a loan on a house!! I'm pissed! Pushy sales tactics and rude!!! Cleveland Ohio
Kirby vacuum came to my door, I let them in cause they said they would clean two rooms in my house plus two pieces of furniture. So I said sure not thinking it would take hours! I do mean hours! The demonstration was okay, but the guy who actually sold us the vacuum was pushy. We said no, he still pushed until we said yes. The vacuum isn't the real problem here though, the sales person is the problem! We told him we didn't want our credit pulled cause we were in the middle of trying to buy a house and had just put the loan paperwork in the day before and we were advised to "freeze our credit" as in don't have anyone else pull it.
Imagine my surprise and horror to be told by the lady on the phone when he called to set the payments up... Surprise we pulled your credit! I'm pissed off, rightly so, they didn't have my permission to pull my credit! Kirby reasoning for this was and I quote " well we asked the salesman and he said you did" and the coffin nail "well we can't go back on it now cause it's already pulled, so the damage is already done! I'm pissed we ended up loosing the loan, all because this company can't ask the person directly to pull credit before they pull it! It isn't right and it's against the law! Something needs done! And I better get my house! THEY COST ME A F***ING HOUSE!!!!
1 Updates & Rebuttals
Kirby-Customer Relations
Cleveland,Ohio,
USA
Kirby Salesman
#2REBUTTAL Owner of company
Tue, November 01, 2016
Hello Valerie, We here at The Kirby Company are so sorry for your frustrations. We would like to assist and discuss your concerns. Please call our Consumer Relations Department at 1-800-494-8586, M-F 8:00 am-5:00 pm, EST. As a matter of information, The Kirby Company (“the Company”) sells its home cleaning systems exclusively to independently owned and operated businesses or “distributorships.” These distributorships, through a network of salespeople or “dealers”, then sell to consumers like you. Because of the vendor/vendee relationship between the Company and these distributorships, the Company is therefore not a party to any of the sales contracts between consumers and the distributorships. However, the Company takes matters, like yours, involving these distributorships seriously. We look forward to hearing from you to investigate your concerns further.
