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  • Report:  #274547

Complaint Review: KIDS.COM OR JUSTOURKIDS.COM - LYNBROOK New York

Reported By:
- FRANKLIN SQUARE, New York,
Submitted:
Updated:

KIDS.COM OR JUSTOURKIDS.COM
JUSTOURKIDS.COM LYNBROOK, 11563 New York, U.S.A.
Phone:
516-8258707
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
I have 2 1/2 year old twins when they were 1 i signed them both up for modeling at the kids.com agency in Lynbrook, Ny . They advised me that i had to go to Liz & Joe Schmidtt Photography to take pictures of the twins in which i did.

6 months or maybe 8 months later i received a letter stating it was time for updated pictures, in which I then when to the photographer with the twins and paid them again for updated pictures.

Its been 3 weeks and their pictures of when the were 1 are still posted so i called and the agency's number just kept on ringing, i then called the NJ number in which liz schmidt gave me and there number is out of order.

I then called the photographer and Joe advised me that it seems like it went out of business. I asked him if i could at lease have 1 pictures of each child since it never was even posted on the computer . He said no Id have to pay.

After reading some reviews I see that people have made small claim court cases and won with kids.com not showing up and they got there money back.

I am interested to do the same since i paid for 2 kids -and still got letters stating to update my pictures with this studio, whom I feel knew they were out of business but still take peoples money.

If someone could inform me if Its worth my while or am I just out of luck.

thanks

paula

franklin square, Ny

Paula

FRANKLIN SQUARE, New York

U.S.A.


1 Updates & Rebuttals

Liz

Springfield Gardens,
New York,
U.S.A.
Kids

#2Consumer Comment

Mon, September 24, 2007

I am the photographer mentioned in this letter. Please note that we have no connection with kids.com other than to send them photos of these children. We receive no money from them nor do we pay them for leads. We are only recommended as are several other studios in the area. None of the kids.com customers are required to use our studio or the others, they can select their own if they so choose or take their own photos as stated in their contract. The reason we are recommended is because they will get a professional portrait rather than just an amateur snapshot. These customers are charged a nominal sitting fee of $20 per child to cover the cost of our time for taking the photos and then prepping/sending them to the kids.com web site. Our standard sitting for one child is $75 with each additional child being $30. Everything is done on speculation in the hope that the parents might want to purchase beautiful photos of their children. Again, we deeply discount the cost of the packages. No one is ever pressured - its just there if they want it. We do not offer free photos since the sitting fee doesn't even cover our time and effort in capturing these portraits. We spend up to a hour working our hearts out to get the right expression and then choosing the photo for the web. We have had problems with some of the parents illegally copying our photos off the web site. This person is probably one of them since she never purchased anything from us yet she had a copy of one of our photos in her possession. Just like the parents of these children, kids.com has screwed us too by disappearing without prior notice of their intentions. We can only assume that they are out of business. We no longer accept appointments for kids.com, but do offer private sittings at the kids.com price to any former kids.com customer. We have tried unsuccessfully to contact Mike Bagwell who is one of the owners - his cell number is 973-903-9561.

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