• Report:  #525

Complaint Review: Karway Transmissions - Mesa Arizona

Reported By:

Karway Transmissions
868 S. Country Club Drive Mesa, 85210 Arizona, U.S.A.
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Dear Sirs:

About four months ago I contacted Karway Transmissions in Mesa about

overhauling a GETRAG 5 speed transmission. They assured me they

could overhaul it, and that it would take about a week. I sent them

the transmission for overhaul based on their assurances.

Though I called them about once a week for nearly three months, I

never got the transmission back from them. I got all sorts of

excuses and promises, but never got the transmission back. About a

month ago I was contacted by a "Kirk," at Karway, who blamed the

problem on an employee who was let go. Kirk promised a speedy

repair and return of the transmission and we agreed on a reasonable

price of $1500, and about two weeks to complete the job. Then, two

weeks ago, I got a call from Kirk that they could not overhaul the

transmission because of a lack of repair parts. I told him to ship

the transmission back to me, he agreed. So far, I have not received

the transmission, though I have sent them faxes and called them.

The transmission is worth about $7000. All I want is to have them

ship it back at their cost. They should reimburse me for shipment

to them, as they made promises they could not keep. I spent $157

shipping it to them. These guys have in effect stolen my


The culprits:

Karway Transmissions

868 S. Country Club

Mesa AZ 85210

Tel: 1-602-898-8040

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