Complaint Review: K-Mart - Wilmington/Newark Deleware

I personally like K-Mart just as well as I like any discount store. They have good sales at times in needed items like towels and linens for everyday use. However, I have found that if there is a sale, you have to get there really early before all the stuff is gone. It depends on the location. About the underwear size thing. Why in the world would someone open the packages. Do they try them on? Why don't they invest in a tape measurement, take the measurements before hand. I have bought lots of underwear in those packages. ON the back, they have the size and the measurements in inches so you know what size it fits by inches. Same with packaged men's shirts. They have the collar size and the chest size, so you can just take your measurements. If you are not sure, you can ask a sales associate for assistance. Most stores have measurement tapes that they can discreetly measure you with in the dressing rooms if you need to figure it out. I mean, what do you do about bra sizes? We can't try them on.

I am a former manager at K-Mart and the store I was screwed at is no longer around. I can't stand K-Mart, plan and simple. But, the report and rebuttals are so off base. K-Mart doesn't take "sale" items off the shelves, they don't deliberately mismark and item. Most people watch what they're being charged. K-Mart had, don't know if it still raines true, a policy posted on the check-out counters that stated, "If your charged a price different then displayed, you will receive a $3 credit on your purchase. If the item is under $3, you will receive that product free." As for the underwear issue, please. All underwear at K-Mart, Walmart, Target whatever, is either in clear packaging or no packaging. The woman stating that she opens them all before buying, you're the kind of person stores hate. You cost them more then you spend any give day. As to irregular sizing. Oh my goodness. You really are sad. Their clothes are from numerous brands, so I guess you're saying all these brands are irregualr. I don't think so. As to K-Mart in general, they do screw employees over and they have numerous "real" problems. But they are pretty much done for. They're just like all other stores filing bankruptcy, they won't come out of it. Complain about something real, not petty.

I am a former manager at K-Mart and the store I was screwed at is no longer around. I can't stand K-Mart, plan and simple. But, the report and rebuttals are so off base. K-Mart doesn't take "sale" items off the shelves, they don't deliberately mismark and item. Most people watch what they're being charged. K-Mart had, don't know if it still raines true, a policy posted on the check-out counters that stated, "If your charged a price different then displayed, you will receive a $3 credit on your purchase. If the item is under $3, you will receive that product free." As for the underwear issue, please. All underwear at K-Mart, Walmart, Target whatever, is either in clear packaging or no packaging. The woman stating that she opens them all before buying, you're the kind of person stores hate. You cost them more then you spend any give day. As to irregular sizing. Oh my goodness. You really are sad. Their clothes are from numerous brands, so I guess you're saying all these brands are irregualr. I don't think so. As to K-Mart in general, they do screw employees over and they have numerous "real" problems. But they are pretty much done for. They're just like all other stores filing bankruptcy, they won't come out of it. Complain about something real, not petty.

I am a former manager at K-Mart and the store I was screwed at is no longer around. I can't stand K-Mart, plan and simple. But, the report and rebuttals are so off base. K-Mart doesn't take "sale" items off the shelves, they don't deliberately mismark and item. Most people watch what they're being charged. K-Mart had, don't know if it still raines true, a policy posted on the check-out counters that stated, "If your charged a price different then displayed, you will receive a $3 credit on your purchase. If the item is under $3, you will receive that product free." As for the underwear issue, please. All underwear at K-Mart, Walmart, Target whatever, is either in clear packaging or no packaging. The woman stating that she opens them all before buying, you're the kind of person stores hate. You cost them more then you spend any give day. As to irregular sizing. Oh my goodness. You really are sad. Their clothes are from numerous brands, so I guess you're saying all these brands are irregualr. I don't think so. As to K-Mart in general, they do screw employees over and they have numerous "real" problems. But they are pretty much done for. They're just like all other stores filing bankruptcy, they won't come out of it. Complain about something real, not petty.

I am a former manager at K-Mart and the store I was screwed at is no longer around. I can't stand K-Mart, plan and simple. But, the report and rebuttals are so off base. K-Mart doesn't take "sale" items off the shelves, they don't deliberately mismark and item. Most people watch what they're being charged. K-Mart had, don't know if it still raines true, a policy posted on the check-out counters that stated, "If your charged a price different then displayed, you will receive a $3 credit on your purchase. If the item is under $3, you will receive that product free." As for the underwear issue, please. All underwear at K-Mart, Walmart, Target whatever, is either in clear packaging or no packaging. The woman stating that she opens them all before buying, you're the kind of person stores hate. You cost them more then you spend any give day. As to irregular sizing. Oh my goodness. You really are sad. Their clothes are from numerous brands, so I guess you're saying all these brands are irregualr. I don't think so. As to K-Mart in general, they do screw employees over and they have numerous "real" problems. But they are pretty much done for. They're just like all other stores filing bankruptcy, they won't come out of it. Complain about something real, not petty.

Irregular towels? If you weren't so cheap you may try the Martha Stewart 4 star towels. Fluffy and HUGE. Of course you come across as the cheap type so I can understand why you complain about your $1 Kmart paper towels. Cheers!

You have an obvious hatred for Kmart. You claim you buy underwear for your son even though they have none on display and you cannot see inside the packaging. What the hell is the complaint? Kmart does not display underwear? Why the hell would they? Any package of boxers I have ever purchased come in clear packages so I know what I am buying. If your fey son is so dainty and emotional regarding the thin cloth that covers his a**hole, you may need to go online and buy him "special" underwear. As for selling opened underwear- who in the hell would buy an opened package of underwear? You actually complained because Kmart would not repackage your son's dirty underwear and sell them as new. Who in their right mind would buy dirty underwear? You seem the type of person who will order a pizza, eat all of it and then complain it didn't "taste right". And try to get a refund. Stop trying to lie and get over over company guidelines. If you cannot accept the return policy of a company do not shop there. Simple, eh? Well, simple for everyone except "Janelle."

As for all the probably x-employees of Kmart (noticed most of these posts were made BEFORE many of the KMarts closed). Does Kmart ever have meetings to brainstorm how to slow down/ eliminate the packages being opened for size - etc... Well...what are we supposed to do since you won't take returns? DUH!!! If you take home the wrong size - you just wasted your money. Since most everyone knows that KMart merchandise is like buying irregular towels etc... the sizes and the quality of the material can vary a lot because they are of poorer quality. plus there are too many types of boxer shorts, like knits, short leg, tapered leg and so on. It's Kmart merchandise that doesn't have correct sizes because they are made as irregulars. It's not the customers fault! If you purchase merchandise from Foleys/Dillards - you can almost bet that your usual size will fit you. but NOT with KMart merchandise. Take boxer shorts for instance... I know what size my son wears but since Kmart doesn't have packaged items on display, the packaging WILL be opened the first time I purchase the item so I can SEE what I'm buying and CAN'T BRING BACK!!!! And don't tell me that you can't sell the opened packages, (maybe not all) I have seen a lot of taped up packages on the shelf. I must say it's a very sloppy job. (maybe you could get extra bags where you order your merchandise so that you can rewrap them neatly again, that is if you REALLY want to sell them. So since the customer CAN'T SEE what they are buying because the store doesn't give them that option, the bags will continue to be opened. You could also setup a place for all open packaged items to sell as singles. As for the theft - again...that's NOT the consumers fault, it's KMarts...but the consumer gets the penalty for something the store can't seem to handle. Get real!!

Tracy, Many States do have investigative arms which check this out. Find out what office in charge of oversight and report your concerns to them. Hint: sometimes it is called "Standard, Weights & Measures." Do not let your actions end there, however, make sure your post your Rip-off Reports. K-Mart has a lousy record in this regard in many localities. You know, Wal-Mart and other big department stores do the same thing and have been caught at it. [email protected]

Tracy, Many States do have investigative arms which check this out. Find out what office in charge of oversight and report your concerns to them. Hint: sometimes it is called "Standard, Weights & Measures." Do not let your actions end there, however, make sure your post your Rip-off Reports. K-Mart has a lousy record in this regard in many localities. You know, Wal-Mart and other big department stores do the same thing and have been caught at it. [email protected]

Tracy, Many States do have investigative arms which check this out. Find out what office in charge of oversight and report your concerns to them. Hint: sometimes it is called "Standard, Weights & Measures." Do not let your actions end there, however, make sure your post your Rip-off Reports. K-Mart has a lousy record in this regard in many localities. You know, Wal-Mart and other big department stores do the same thing and have been caught at it. [email protected]

Tracy, Many States do have investigative arms which check this out. Find out what office in charge of oversight and report your concerns to them. Hint: sometimes it is called "Standard, Weights & Measures." Do not let your actions end there, however, make sure your post your Rip-off Reports. K-Mart has a lousy record in this regard in many localities. You know, Wal-Mart and other big department stores do the same thing and have been caught at it. [email protected]

chapter 7 or 11 ......K-mart is on the way out the door as do they deserve.
And as for being accurate 90% of the time consider how much 10% would add up to in overage charges over a period of a year. Personaly i consider this a criminal act not a mistake.
k-mart in my hometown has always tried to overcharge me on at least one item per trip.
so i always carry my calculator...but feel they should be investigated for the sake of others

I worked at K-Mart for 2 1/2 years and 2 of which I was a manager of the Hardware dept. With the resent Bankrupcey problems going on, some of the suppliers aren't shipping to them because they want their money right then and there.

On the really good deals in the adds, suppliers will send to only the higher volumn stores because they know that they'll get their money for sure. On the pricing issue, it isn't always K-Marts fault either.

Sometimes KRC doesn't download the prices on time. I know that they are reconstructing the company and firing people who aren't doing their job in the home offices and the distribution centers.

SO please, next time if you have a problem, think about who's fault it could be. And please don't say "No wonder you guys are going out of business." Because that isn't the reason why we are having the problems that we are.

i've been working for k-mart for about a year now. i work on the sales floor.

in response to the woman who said the employees take the sales items off the shelf except 4 or 5 the night before, come to k-mart the morning the sale starts and see how many people are outside waiting to enter the store.

there are times i go to work 7 or 8 in the morning and don't even want to walk in because of the amout of people waiting outside. it is not our fault when we dont have a sale item for may reasons,

1. it depends on when th distributer sends us the merchandise we order

2. other shoppers open boxes and remove parts to the item so we can't sale it

3. each distrbuter supplies to thousands of k-marts and each one only gets a limited supply. shoppers come in and take it out on the employees and make it seem like it is our fault even when we tell you the truth that the item hasen't come in yet.

about the return policy, consider yourselves lucky you have 90 days to return the item when most stores only give you 7 days.

for a company that you say sucks so bad, you keep coming back for more. if thats the case (which it isn't) you have nobody to blame but youself!

I've worked for K-Mart for a few years now. I've worked on the sales floor as a manager and now work in recieving and deal with damages.

In responce to K-Mart not having whats on sale, if your fellow shoppers wouldnt open all of the packages (e.g. a package of underwear..its a see through bag what more do u need to see, if u dont know what size u wear thats a personal problem!)then maybe there would be more there when u want to buy them.

Also if your fellow shoppers would actually purchase the items instead of stealing them they would be there when u want to buy them. So the next time u shop at K-Mart and there arent anymore of the item u are looking for, think about all of the other customers who are ripping u off and not the company

To end this if u have any questions think about asking an employee for an answer before u assume, by doing so u make an a$$ out of u and me!!!!!

I just wanted to inform ben that no store, at least not Super K-mart, takes items off the shelf the day before the sale. The sales begin at midnight and most people come early to catch the extremely good deals. That and sometimes when our providers ship items to us, it may be later than planned. This is no one's fault, and you can not blame this on K-mart, or another store unless you actually know the store inside and out. It is an unpredictable event that no one plans!

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: Ben Juker

Their relationship to the company: Consumer Suggestion

Rebuttal:
I encountered the same 'bait and switch' tactic in a local store. They would advertise an item, but remove all but 4 or 5 off the shelf the night before the sale took effect. If you went the day before the sale and asked for the sale price, they would decline. Sick of this, I went in the store the day before motion-sensor lights went on sale. The next isle over had
large Rubbermaid totes. I placed about 30 motion-sensor lights in the totes and put lids on them. On sale day, I arrived to take advantage of the sale, and showed the other frustrated customers where the lights were. It was great fun to see the expression on the clerks and mangers faces as we all lined up to pay for our lights. If stores can't be honest on their own, consumers should be there to help!

They filed the following rebuttal to the above Rip-Off Report:

Their email: [email protected]
Their name: Justin

Their relationship to the company: Supporter

Rebuttal:
As any good business person would do they get you in the store so you buy things. I feel that most anyone would run their business that way. If you didn't there would be no way to survive. Also it is not k-mart's fault that they have a limited supply. The company's that sell the products to K-mart,like tv's and dvd players, set limits so that they can keep there selling price up. And if you say you went there soley because
of what the ad said. Maybe you should have read below it where it said that no rain checks would be givin. Give the store a call and see if they had any left. Just a thought.

And a note to the other comments left on the page. I would have to say about 90% of the time if not higher the correct price does scan. Maybe you should read the signs a lil better and make sure that the ad sign is current or that the ad sign is for the product you are purchasing.

They filed the following to the above Rip-Off Report:

Their email: [email protected]
Their name: Sybil W. Williams

Their relationship to the company: Consumer Suggestion

Rebuttal:
K-mart is programming the wrong price in their scanners and unless watched while being checked out you will be overcharged. I was in their store yesterday and was overcharged on five items. Did not realize this until I got home. I live 25 miles from the store so now have to go back and get this straighten out.