Complaint Review: Just-Leather.com - Sabrina Retail Services - Freehold New Jersey

After 5 months I finally received a check from Global Web Corp. aka Just-Leather for a refund. This check was not a corporate computer run check, but a hand written one. Hopefully it won't bounce. Had it not been for the Dept. of Consumer Affairs in Monmouth County intervening, I'm sure I would still be waiting for a refund. My suggestion to anyone seeking a refund for undelivered items is to contact them. Monmouth County Dept. of Consumer Affairs 50 E. Main Street, P.O. Box 1255 Freehold, NJ 07728 (732) 431-7900

Here it is 4 months into my ordeal with this company. After months of repeated email efforts, I received another reply on 5-17-05 from a guy named Mark Stavis who is supposed to be the Senior VP of this so-called corporation. He assured me that a check was going to be mailed on 5-20-05, but it has not found its way to my mailbox as of yet. I guess its another one of their "glitches". On 5-27-05, The Dept. of Consumer Affairs for Monmouth County New Jersey sent Just Leather.com and Matthew Sherman a letter regarding my complaint. Hopefully they will be able to help out in obtaining my refund. If anyone else wants to contact consumer affairs the address is: Monmouth County Dept. of Consumer Affairs 50 E. Main Street, P.O. Box 1255 Freehold, NJ 07728 (732) 431-7900 I also received another reply to an email today from just-leather asking me to be patient and this would be resolved. Can you believe the nerve of these people.

Received a reply to one of my numerous emails demanding my refund on 4-29-05. Said they were going to cut me a check and mail it to me the 1st week of May. I'm sure its another lie. These people are crooked. If you are thinking about ordering something from them....Don't! Their customer service is equivalent to a fast food drive through. They are good at scamming people.

This is from someone familar with just-leather and this complaint forum. Matthew Sherman is not telling the truth about his company. He does not do 20 million dollars like he states because he his personally bankrupt in chapter 13. You can check with the N.J. bankruptcy court as follows: 04-34207-KCF Matthew Ryan Sherman and Robin Lori Sherman Case type: bk Chapter: 13 Asset: Yes Vol: v Judge: Kathryn C. Ferguson Date filed: 07/23/2004 Date of last filing: 02/23/2005 You can call his attornies to seek a refund for your non delivery of goods. Gary L. Mason, Esq. KLAFTER & MASON, L.L.C. Manalapan Corporate Plaza 195 Route 9 South, Suite 204 Manalapan, NJ 07726 Ph: (732) 358-2028 Also, there is no way that he has 125 emploees. If there is anyone who answers the phone, his name is Mark. THE ONE AND ONLY EMPLOYEE!! Keep it real.

Here it is 4-13-05 and still no jacket or refund. Here are some excerpts from their e-mails showing how they lie. 2/2/05 "Your order has been shipped, scheduled delivery 07 Feb 2005." 2/23/05 " It takes 3-5 days to process your order. This has left our building." 2/28/05 "You have been refunded this through Paypal already." 3/1/05 "This was shipped and will arrive to you in the next few days." 3/2/05 "You have put in a chargeback complaint, at this point this cant be shipped." 3/5/05 (after notifying them of insufficient Paypal funds) "We will check this out, it seems hard to believe, we are a 20M dollar a year company." 3/7/05 "We do not play games." 3/11/05 "We are a company with over 125 employees.. I will research this for you..we have a call into Paypal." 3/17/05 "Please show us where Paypal did not issue you the refund that shows out of our account." 3/22/05 "I will call Paypal today and speak with them to straighten this out.. we will refund you the money." 4/1/05 "The legal authorities, what do you think we are an ebay store? We do over 500 orders daily. We put in this issue with paypal via email to the accounts resolution dept. an i received an email yesterday that they are investigating this issue..and it said we will be notified within 72 hours with resolution." 4/4/05 "I apologize but we did contact them. Paypal has over 2000 employees since theyre owned by ebay. You must be kidding me for them to know if we called in and spoke to someone." 4/4/05 "Now we stole the money...did you ever think there was a glitch, we will call paypal one more time this evening..we are a company and you call the authorities..not an issue..we can show them where it was refunded." This has been going on for 13 weeks now. Games, games, and more games. I turned them in to the IFCC and the New Jersey AG's office. They are good at one thing, telling lies.