Complaint Review: Just Flowers.com - Los Angeles California

THIS COMPANY IS A SCAM THEY ARE SCAMMING BOTH THE PUBLIC & THE FLORISTS CONTRACTED.

It is clear that they falsely advertise, charge customers high prices, and pay the florist a fraction; therefore, the florist sends low quality flowers because they are receiving a low payment in the exchange. This company is a scam. They are scamming both the public and the florists who contract with them. They should be shut down.

JustFlowers.com

12/31/2016 10:34:41 AM, Order#8507920.

I ordered an arrangement of roses for my mother's birthday. They delivered the flowers but they look nothing like the photo advertised on the website (poor quality). The flowers were wilted, unprofessionally arranged, & the bow was dirty. The product is the lowest possible quality but the company is charging regular to high prices.

I called customer service and they said the reason the arrangement does not match the photo is due to the fact that the florist receives a verbal description of the arrangement rather than the photo. This is not acceptable for an online company that deals exclusively with images/photos as a method of communication.

Their customer service is the worst I have ever dealt with, rude unprofessional people that are unreasonable. First, the rep said that I ordered 18 white roses and that is what I got, as if they completed their end of the deal, I argued that I purchased a beautiful "arrangement" of roses, and I expected them to resemble the photo. Therefore, they offered to send a replacement, however, the replacement was worse than the first, extremely low quality flowers.

I paid ~$115.78 and flowers were absolute garbage. I refused to take them and sent the florist back with both arrangements, thus, returning the product(s) completely. I called customer service for a refund and they refused to give a me refund even though I returned the product to the florist. The "manager" told me that even if I return the flowers he will not give me a refund, it is not his problem that I did not like the flowers etc.

I argued that I payed for a product advertised by their company and they did not send me the product I ordered, this is false advertising, and I returned the unsatisfactory item(s) and I want a refund. The so called manager taunted that he would not give a refund and is keeping my money irregardless of the fact that the florist took back the arrangement.

Furthermore, I asked which local florist they were using but they refused to tell me; I now realize this is a "policy" to ensure that customers cannot communicate with the florist & exchange information about prices. It is clear that they falsely advertise, charge customers high prices, and pay the florist a fraction; therefore, the florist sends low quality flowers because they are receiving a low payment in the exchange. This company is a scam. They are scamming both the public and the florists who contract with them. They should be shut down.