- Report: #1453747
Complaint Review: Just Fashion Now - Hong Kong
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Author Confirmed
Why?
Just Fashion Now
Hong Kong, China
Phone:
0086 020-62277730
Web:
JustFashionNow.com
Categories:
Business Rating:
(0)
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Just Fashion Now CHICV Internatonal Holding Limited Ripped me off for $138—no merchandise, no refund!!!! Hong Kong
They have ripped me off for $138 in merchandise that they couldn’t give a ship date after 30 days, so I cancelled the order and requested a refund. They sent an email stating they would cancel and refund my money within one week. After 2 weeks and no response from them for an update on my refund I filed a complaint with PayPal. PayPal got them to respond to me finally. I received an email from Just Fashion Now customer support telling me that they couldn’t refund money back into my PayPal account because it was frozen due to the open case file. They told me to close the case with PayPal and they would refund the money within 1 week.
I closed the case that same day and notified them of it and it has been over 3 weeks now and I still haven’t received the refund, nor will they respond to my emails. And it gets worse! It appears they have tricked me into closing my PayPal case against them, because once you close it, you cannot re-open that case against them again!! So as far as PayPal knows, it looks like they came to a resolution with me and everything is fine. I am not through fighting them though...I am posting my experience about them all over the internet and getting the word out. DO NOT do business with this company!!!!
