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  • Report:  #962

Complaint Review: Juno - Olyphant Pennsylvania

Reported By:
- danielson, ct,
Submitted:
Sun, December 05, 1999
Updated:
Sun, December 05, 1999

Juno
1400 E. Lackawanna Ave. Olyphant, 18448 Pennsylvania, U.S.A.
Phone:
1-888-839-5866
Web:
N/A
Categories:
Internet Services

I recieved a FREE 3 month membership to Juno in the mail. Loaded the program and used it for 6 weeks. I didn't like it at all. Tryed to cancel on-line, wouldn't let me do it, so I called and was put on hold for over 30 minutes. Finally spoke to a representative and canceled the membership. A month later I recieved a statement with a charge for $14.95 to Juno. Called Juno back, explained the situation, and was told that I apparently had two accounts. The one that I cancelled that was free. And the one they took upon themselves to purchase for me. I never purchased a membership. And it was never used. When I asked for my money back, I was told "NO we can't do that, you will have to file a complaint with the bank it was charged too!" What kind of service is that.



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