- Report: #1423412
Complaint Review: JP Morgan Chase - New York New York
Reported By:
Jeremy -
SIMI VALLEY, California, United States
Submitted:
Updated:
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Author Confirmed
Why?
JP Morgan Chase
New York, New York, United States
Web:
www.chase.com
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JP Morgan Chase Chase Bank Committed blatant and purposeful fraud on my account and prevented me access to my money. New York New York
On January 15th JP Morgan Chase informed me that someone from Coinbase fraudulently attempted to deduct money from my account and that they would need to cancel my debit card. I EXPLICITLY told them that my card could not be cancelled as I would be traveling with it to entertain clients and needed access to the card. They presented me with embarrassing and insulting resolutions that included carrying around a atm card. I told them no this was not an option.
Chase proceeded to cancel my card without my permission and refused to reinstate the card. When I called on January 16th while sitting with a $10,000 client at lunch after my card was declined, I was transfer ed around for 24 minutes after explaining I needed to be connected directly and then the woman proceeded to continue to waste my time by going over the same unacceptable options and not reinstating my card.
When I told her that I was sitting there waiting and she needed to present me with a resolution or a manager she continued to waste my time and then had the audacity to hang up on me. I called the office of the president, Jamie Diamond, to file a formal complaint and gather the name and employee number of the employee for my police report and she, yet again, refused to assist me. It appears Jamie Diamond doesnt train the staff to actually provide customer service but instead steal their money and block their ability to access it. When I requested to be transfered to the VP of Fraud to file a complaint I was told "I will see if someone is available."
1 Updates & Rebuttals
Robert
Irvine,United States
Oh Yes...
#2Consumer Comment
Wed, January 17, 2018
Your are right, they have a personal vendetta against you and just decided it would be fun to cause you all of this trouble. Well now that we have that out of the way, let's get back to reality.
I'm not trying to come down on you, but perhaps this will make you think about planning for this in the future. As inconvenient as it is, and yes I know from personal experience it is extreamly inconvenient. The fact is that they actually STOPPED fraudlent activity on your account and to stop possible additional fraud they disabled your card.
One thing that is always perplexing in these "complaints" is how no one seems to have thought ahead. As here you are a business person and the ONLY source you have to access funds is a single Debit Card. Perhaps I think ahead or don't really trust anyone but myself and always want to make sure I have options. But I am really at a loss why as a business person you only have one Debit card.
I mean not even a Credit Card, there are dozens of cards that don't charge an annual fee so if you keep it for "Emergencies" it won't even cost you anything. What about keeping a secondary account at another bank? Yes, this may be a bit hard but it doesn't have to be a lot. What about your PERSONAL accounts? Yes you can still claim it as a business expense with the receipts. Even in your case it appears you still had a regular ATM card. So why didn't you go to the nearest ATM to withdraw enough for the dinner? Seems as if that would be a lot less embarassing than carrying on with people on the phone for over 20 minutes.
Getting back to the "blame game". In this case you are blaming them because you can. But what if your wallet was stolen on the way to the resturant?
What if you left your card at the Office? What if instead of Chase cathcing this, they didn't and the criminals wipped out your entire account just minutes
before you went to pay the bill?
What would you have done then with only a single Debit Card?
