Shannon
Lincoln,#2Author of original report
Tue, May 11, 2010
I received an email back from the CEO John. However, it seems quite like an automatic response which is not acceptable in my books. I am copying the response below:
From: | |
Sent: | Tue 5/11/10 2:21 PM |
To: | Shannon Marie ([email protected]) |
Video Professor is currently transitioning to an automated online customer response system. If you are contacting Video Professor with a refund request, please be aware that we are not processing any credit card transactions at this time and therefore are unable to process refunds. Please contact your banking institution directly for more information on how to receive a refund. Please be assured that you will receive your refund.
At this time our Customer Service Department is no longer available. Again, if you are requesting a refund you must contact your banking institution.
In the meantime, if you have a product for which you are seeking a refund, please keep the product as our gift. Also, check out all of our online lessons (all 65 titles) available at www.videoprofessor.com. For the time being, they are completely free - no credit card is required to access the lessons and there is no obligation.
Shannon
Lincoln,#3Author of original report
Mon, May 10, 2010
Well, I spent a good chunk of time sending contact requests to the company and searching for a phone number that actually works. The only one that doesn't give you the automated response that they are currently updating their systems and go to their website is 303-232-1244. Which eventually says the same thing but gives you the option to enter an extension. At first I randomly punched numbers until I got one that went through. I found out that if you keep punching numbers when it tells you it doesn't exist when you get one that does it finally transfers you. I kept track of the numbers I tried and the ones that work. Eventually I found an easier way. Press pound and you can enter through first names. I started random again but then found I start with Z press pound and it gives me the last name in the directory. Then I press pound again to accept it and left a message. I called back pressed z again and then pressed 1 which gave me the person in front of that one. I have left messages I think for everyone in the directory. That was Friday. I'm doing it again today. I have also sent more emails with no response. I guess nobody works there because no one answers ever! Today, I am emailing John himself since I found his email address which is [email protected]. Maybe I'll actually get a response. Probably not though.
I will update again soon