- Report: #588512
Complaint Review: John W. Scherer Ceo - Video Professor - Internet
Reported By:
trigger -
pensacola, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
John W. Scherer Ceo - Video Professor
Internet, United States of America
Phone:
Web:
www.video professor.com
Categories:
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John W. Scherer Ceo - Video Professor john scherer witholding refund a new story every phonecall Internet
ordered online the "free" e-bay lesson, should only have been charged 6.95. I was charged the 6.95 + 389.95 for a complete package that I didnt order. Talked with a rep and sent material back via certified/return receipt requested. Recieved receipt saying that they got material and would take 30 days for refund. after 30 days I call about refund and get 30 buisness days, why not say that up front. call back after 30 bus. days and now I should recieve refund in 48 hrs. call back 3 days later wondering okay whats up. now a rep tells me 3-5 days its been expedited fine, 6 days later and no refund. now I get another package and another 6.95 charge. i am furious call and they don't even want the package back, just keep it for free. okay what about my refund i ask the rep, she is e-mailing a supervisor who will contact me within 24 hrs. 48 hrs later this supervisor has expedited my refund request again and it will be 3-5 bus days 7 bus days later the rep tells me oh that was a mistake should have been 10-15 bus days and that she was e-mailing a supervisor who is supposed to call me within 24 hrs, that was today, 2 months later and 3 charges totaling $403.85 a $12 return fee and havent seen a phone bill yet for the countless calls
1 Updates & Rebuttals
trigger
pensacola,Florida,
United States of America
got refund
#2Author of original report
Sun, April 04, 2010
after repeated phone calls and complaints to video professor and the FTC, Fla. Attorney General, ripoff report , comments on john sherer's twitter page and facebook page I GOT MY REFUND!!!!!!! Amazing, only took 2and ahalf months. Don't no for sure who helped so thank-you to all. Cancelled my bank accounts and opened new ones hopefullly I will never here from the professor again.
