- Report: #318759
Complaint Review: Joe Cooper Ford - Yukon Oklahoma
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Author Confirmed
Why?
Joe Cooper Ford
1780 S. Garth Brooks Blvd Yukon, 73099 Oklahoma, U.S.A.
Phone:
405-354-1111
Web:
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Business Rating:
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Joe Cooper Ford just don't care Yukon Oklahoma
Joe Cooper ford is just another sales rip-off type business.I bought a f-150 on the premise that they would do all it takes to make me a happy customer,boy was I wrong.
The salesman first told me he could get me XM radio in my new truck since I didn't want to change to Sirrus. That is when he told his first lie,he told me he had to order a cable to convert the radio,after waiting 3 weeks I was told it wasn't available. Then he told me he could do a aftermarket install,I was very disappointed in the cheap radio conversion mounted on the dash,not what I wanted.So now I'm being asked to take my truck to an aftermarket installer to have another radio put in,then I've had to take it back 4 times to get it to work right. well right enough.
Now I took it to the same dealer to have my first oil change,the dealership had sent me a coupon with my name on it for an oil change for 24.99 and I ended up paying 30.00 for an extra quart of oil and some shop fee that was mentioned in the ad at the bottom in small letters.
I feel I have given this dealership every chance to make this right and they have really let me down.You can tell that customer service is not in their vocabulary.
Johnny
Yukon, Oklahoma
U.S.A.
The salesman first told me he could get me XM radio in my new truck since I didn't want to change to Sirrus. That is when he told his first lie,he told me he had to order a cable to convert the radio,after waiting 3 weeks I was told it wasn't available. Then he told me he could do a aftermarket install,I was very disappointed in the cheap radio conversion mounted on the dash,not what I wanted.So now I'm being asked to take my truck to an aftermarket installer to have another radio put in,then I've had to take it back 4 times to get it to work right. well right enough.
Now I took it to the same dealer to have my first oil change,the dealership had sent me a coupon with my name on it for an oil change for 24.99 and I ended up paying 30.00 for an extra quart of oil and some shop fee that was mentioned in the ad at the bottom in small letters.
I feel I have given this dealership every chance to make this right and they have really let me down.You can tell that customer service is not in their vocabulary.
Johnny
Yukon, Oklahoma
U.S.A.
1 Updates & Rebuttals
Jody
United States of AmericaBest customer service!
#2Consumer Comment
Thu, February 11, 2010
After reading your report it made me want to go buy at Joe Cooper Ford in Yukon. I understaind that xm doesnt come on Fords so any and all parts would have to be ordered. Unless I missed something they went above and beond with trying to please you. You did get 1 radio promissed not 2 correct? Even when you were not happy with the 1st they got a second. Paid for the radio and instilation that was done at another company. Having a radio promised to you could have been just that. A radio in a box mailed to your house. As far as any offers I get in the mail I read them. As you say you did. Just because the type was small doesnt mean it wasnt dissclosed. Buddy from here it looks like a great deal for you.
