zach
billings,#2UPDATE EX-employee responds
Tue, September 03, 2002
I read the article on the subaru being "overfilled" with transmission fluid. I use to manage a jiffylube in Richardson, Tx. This is a 53 store chain that is ran to perfection. Every quicklube has its mistakes. I now currently manage a quicklube in Billings, Montana. I have noticed that more than 90 percent of cars that come back, that are "Leaking" are do to the customer not realizing that this leak has been going on for a while from their, oil pan gasket, sending unit, transmission pan gasket, rear main seal, ect.. Customers only notice leaks from their cars immeditly after they have their oil changed. Please!! To all customers. Give your your quicklube of choice a chance to look at your vehicle before you rip their heads off. Please read the bottom of your invoice for comments relating to oil leaks, ect.. This particular case with the subaru was not a rip off. A rip off is paying for a service that wasn't performed, but was paid for. Please allow me to share one more instane of a customer over reacting. To all employees of quicklubes. You are or should be aware of the transmission filter on the saturns. This filter can easily be mistaken for the oil filter. It is exactly the same size. This filter can also be easily spotted by a customer if he or she were to look under their hood. Recently I Had a customer come back to my store with his Saturn, enter my store, and proceed to flip out. This consisted of swearing, throwing objects, and most disturbing, trying to physicly attack one of my employees. This was all witnessed in front of other customers. His complaint was that the oil filter was not changed. As I proceded out to his vehicle and raised his hood, he pointed at his red transmission filter. That clearly stated on it, transmission filter. I was furious inside, but calmly said "Sir that is your transmission filter. Your oil filter is on the back side. It is white and says miledgaurd 3614 on it. Thank you, Have a nice day." I did not recieve an apology, just a customer that got in his vehicle and ripped out of my lot
James
Nashville,#3UPDATE Employee
Tue, February 19, 2002
Just for the record I am an A.S.E. certified master mechanic and all subaru outbacks have a problem with fresh trans fluid causing back-pressure in the bell housing which will cause the trans fluid to shoot out over the engine compartment. Furthermore I am an employee of jiffy lube and apolagize for the fact that no one told this customer of this problem it is better to change out only 75% of the fluid.