- Report: #1262410
Complaint Review: JemJem.com - Internet
-
Author Confirmed
Why?
JemJem.com
Internet, USA
Phone:
949-397-2955
Web:
http://www.jemjem.com
Categories:
Business Rating:
(0)
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JemJem.com JemJem deceitful, swindlers, snake oil salesmen Newport Beach California
I bought 2 refurbished iPhone 5Cs with JemJem.com when JemJem was advertising a 90-day no hassle return policy. Both phones were defective and so I initiated a return before the 90-days had expired. I was told that now there is a 30-day return policy and I am only eligible for an exchange and not a refund. I called JemJem and I made clear that I wanted a refund but the reps continued to reiterate the current 30-day return policy.
At least 5 separate times, I asked to speak to a supervisor. Each time I was told the supervisor was not available. If you search through internet archives pertaining to pages on their website, you will find that they continue to change their return policy and their warranty policies back and forth between 30 and 90-days. In the course of my dispute, they have changed their return policy and warranty from 90 to 30-days.
This is by far the worst vendor I have ever dealt with. They are crooks and they have stolen $450 from me. I would highly advise seeking a reputable vendor, such as Gazelle, to buy refurbished devices.
