- Report: #1289196
Complaint Review: JC Penney - Nationwide
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JC Penney
Nationwide, USA
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JC Penney Rebate not as promised, customer service impossible Nationwide
Following is the complaint I attempted to email to JC Penney. Their system refused to accept the message, giving no reason why:
"My wife recently purchased a crock pot on sale. It was supposed to come with a $12 rebate.
The Visa card arrived as promised. The card is embossed with "12 dollars". However, it was only good for $10, according to the merchant where we used it (documented with receipts.) At this point, I am prepared to treat this as an honest mistake.
I am not prepared to go to go through a hassle to correct this. I am asking that you credit us the missing $2, and visibly publish on social media information for all recipients who were similarly treated to get credited what they deserve.
Card #: (((REDACTED))) Exp. (((REDACTED)))."
Note: If JC Penney actually reads this report and makes the requested corrections, I'll gladly note that in an update.
1 Updates & Rebuttals
Robert
Irvine,California,
USA
How much time elapsed...
#2Consumer Comment
Mon, February 22, 2016
How much time elapsed between the time your wife received the card and you attempted to use it?
In general these "rebate cards" just like some other pre-paid debit gift cards have fees that kick in after a certain amount of time. These fees can usually be $1-$2 a month until the funds are used up. So if it has been more than a few months it is very possible this is your case. The terms you got with the card would have explained all of this.
