Complaint Review: JC Penney salon - Joliet Illinois

I am not a JC Penney salon associate, although I do work for JCP. If you receive terrible treatment from ANY associate, be it salon or regular store associates, ALWAYS contact the manager. If the manager acted the way you said she did, then you should have contacted the Store Manager. Tell him/her what happened. The Store Manager is the next person up after the other managers. It is so vitally important that word of extreme rudeness and terrible customer service (if that's what you can call it) be reported to the Store's manager. JC Penney corp. does not put up with their associates being rude like that to the customers. I have met some pretty rude stylists, but then, at the same time, there are those that you just click with and are absolutely great! But of course, you must keep in mind that they are just human. All humans can be unkind, rude, or gentle, kind, fun-loving. And anywhere you go, there will always be those awesome people who make doing business so much better and relaxing, and the ones who you'd rather rip your hair out than see again. (Sorry, that's a bad analogy...) At any rate, I cannot belive that you had to suffer through this. I can only hope that the salon's manager either got a strong attitude adjustment, or is no longer working there. Please don't think that it is just something that JC Penney does. I hope that this experience hasn't kept you from returning to JCP, whether or not you use the salon services.

I have been with jc penny for three years, give or take. In which my empathy strongly goes out to this client. I am a stylist whom always stresses and educates the importants of hair care; however in this case i do not believe the client would go out and purposly damage her hair after paying a descent ammount of money on her hair. I also would not blame the company for the service gone bad. Jc penny takes alot of time and money educating their stylist at least my store location 1156. I would and do in fact blame the stylist at hand. From the moment you sit in that chair you are their responsibility i don't care if they were liscensed yesterday. Even if you came in to the salon with slight, moderate, or strong damage it is up to the stylist to use their better judgment on wether to proceed with the service requested. Failure to do this at the risk of the clients hair, skin, and/or nails is considered neglagence. It is Jc penny salon policy to not only with kindness refund the clients money paid but as well offer complimentary deep conditioning for an appropriate period of time; however this is not done for every mishap i do believe that this client has been treated most in appropriatly, and action should be taken on the opperating stylist for neglagence, after any service hair should not be coming out by the clumps especially at the scalp, this is considered extreame breakage and could result in permenant damage. The manager hopefully being a lisenced cosmetologist should also recieve a penalty for the discourtious attitude in which the client so explains. As a jc penny stylist or a professional for that matter i would never treat a client in such a way especially if i was to blame for their hair falling out. My advise to this client don't sit back take action and fight for your rights you are a victim of neglagence i see it all the time from clients just like you asking me to fix their hair after some ingnorant wanna be stylist ruined their hair and/or scalp. my advise call the beru of barbering and cosmetology and take it to court. On a more personal note to the stylist responsible this bussiness is not just about the money if all you see are dollar signs when you receive an appointment you need to find another carrer. It's not about the money it's about the hair. Your clients are entrusting their most prize possesssion to you, it is your resposibility to make sure that there ph levels are the best they can be that the elasticity is as strong as can be, and most important follow the color directions. Never use forty volume unless necessary and even then inform the client about the product and what damages it can cause to their hair. you see these are all the things a good professional cosmetologist should know and practice on a day to day basis with every single client.

i have worked for 2 jc penneys salons. batavia,ny and lakeland fla. i have 6 yrs experience. i am appalled at how inexperienced and incompetent some of the stylists are. stylists just out of school shouldnt be doing $20.00 haircuts and $100.00 perms and colors! anyway,i worked at the batavia ny location and they would only give me 12 hrs a week at minimum wage ($6.00) per hr. i was fired because i was working part time at a chain salon 21 miles away! to me,penneys doesnt care about its stylists. why make $72.00 a week after going to school and getting licensed. hell,theres more money and hrs working for mcdonalds! salons in general need to realize this is a skilled trade and offer a living wage!

At the time I had very long hair. The longest layer was 14 inches. My hair is very heavy and thick. When I went to a chain salon, I wanted a perm. Now I did not ask for anything special. The stylist looked at my hair, asked what I wanted as far as the curl. We came up with the rod number. She even told me that it would take two bottles because of the lenth and the thickness. I agreed other perms had taken two bottles with shorter hair. I had not colored my hair ever. I do not go swimming in a pool. We have a pond. I even told her that we have well water and she put a rinse to get rid of the iron. And at that time I took no medication. Well everything was going go we were talking and there was another lady there getting her hair done. The time went off, she check and reset the timer, Again it went off she check and reset the timer. This happend four times. Finally it was time to rinse. Now this was at the time that the perm had to stay warm, where they put the bag on your head and put you under the dryer ( i found this out after the fact). After she toweled dry it it look great wet. I dont dry my hair with a dryer unless it is the winter. It looked great, I waited the time you had to wait over 24 hours before I washed it, with the shampoo she sold me to use. NO CURL, I thought great. So I went back, they looked at my hair said we will redo it, But by the time they got done with my hair it was a mess. In order for my hair to be repaired, I would have to use a special shampoo, conditioner, leave in conditioner, have to come back every three weeks for one of their treatment, and use something called mudd for hair. What had happend is that the stylist was talking so much and not paying attention to which product she had used, my perm got cold. Since she kept setting the timer the product just damaged the hair really beyond repair. I looked at them and said Are you kidding me. I cannot take a hour out of my time every day just so my hair will look like crap a little bit instead of a lot. They said the only thing left is to cut the hair. I thought it would be a couple of inches. In order to find the least damaged hair all 14 inches had to come off. The moral of this. It doesnt matter how much training you get, how long you have been in school, or how long you have been a stylist. If you run your mouth and not pay attention to your job. Some body is going to lose 14 inches of hair and not be very happy.

My girlfriend and I go to a place across the street called Famous Hair...I have been there maybe 10 times. Of those 10 times I was treated with respect and was treated like a valued customer 9 of those times. My girlfriend and I went in there about a week ago we both needed a hair cut. (I am a girl by the way my name says steven because i was posting some rebuttals for work and i did not want them to know it was me because I am the only person at work with my name) So anyways it was a 15 minute wait which is usually the standard hold time for a haircut...I saw the 3 ladies that did my hair before and they went up to me and talked to me and talked about my color in my hair since the last time they dyed it and talked about how they were looking through the color cards and missed me...very nice girls...well i was noticing the girl that got our name and number wasnt very nice at all....just very short and not friendly...there was also another stylist i saw who was VERY rude...this boy sat down in her chair wasnt really sure of the clippers he needed to cut his hair kept saying he wanted a #2 clippers (not really sure of the clipper term) but she kept saying in a very rude tone "THAT AINT GONNA DO NOTHIN TO UR HAIR" he seemed so embarassed that she was talking to him this way...not a friendly girl...well i was thought thank the lord my girls are here and i can just pick one of them to do my hair...i guess that is not the story...the 1st girl called my name and i guess i had to go with her because i told her i was going to wait for my stylist and she was like " you can't do that its first come first serve i have to do your hair" i was so upset...but i huffed over and sat down...i told her i wanted my hair layered and thinned out and i wanted my hair shampooed...whole time she was shampooing my hair and cutting it she did not talk to me AT ALL...she just kept giving me dirty looks...i think she even rolled her eyes at her manager to because I saw it in the mirror...I tried having conversation with her about products...she didnt even want to help me out with that...i wanted to buy products at her salon and all she kept offering was this matrix color salon...my hair is colored but it really needs more of a rejuvenater(i dont know if thats how you spell it) it needs something to make it less dry...she obviously was not listening to me....THEN the other girl who was VERY rude to that boy got my girlfriend...my gf is hearing impaired but can talk and has very short hair and wanted her hair cut like a boy using clippers and she was the rudest person to her...kept saying "I CANT UNDERSTAND YOU...YA NEED TO SPEAK UP" Finally I was so upset i was done with my hair cut i walked over to the stylist i said "put your scissors away put the clippers away...ive had it with you guys you are the rudest person ever and should not work with people..paid for my hair cut..said sorry to my regular stylists and advised them i could not come back here if i was not going to be serviced by them..because this was an awful expierence and I am going to have to find a new stylist who i can see each time...so the moral of this comment is....its not all stylist but there are some rude people in this business...and they should not work around people...i mean seriously you cut hair and if you want a good tip you better be nice..because people like me will tip $20-$30 depending on how well you did my hair...but if your a complete b***h then your not going to get a tip and your not going to get my business...

I would like to know why a stylist puts down other stlyist. You say do not go to a chain salon because they are less experienced. So five years ago when I got out of school, I should have went to an upscale salon, and that would consider me more experienced. Chain salons are a wonderful way to start your career. Where else would you be able to start a clientele. If you go to a salon that takes appt. how will you ever build you clientele? Pesonally it has nothing to do with the salon itself just the stylist. Whether you are straight out of school or been doing this for many years if you payed attention is school and ask tons of questions with you peers (school or salon) you will become a great stylist. I have worked in a chain salon for five years and love it. No plans of leaving and going to an appt. based salons. My clients love the walk-in basis only. Thank You A Great Stylist living in ILLINOIS and working for a chain salon in IOWA. Licensed in both states might I add.

I am a cosmetologist and I am appauled at some of these comments. I do feel very sorry for the woman who had her hair fall out, but there probublay was miscommunication involved. Most of the time there is. The stylist should have been more aware of chemicals applied to the clients hair, but the client should have offered information. Hairstyling is a two way street. Both parties need to be honest. I have seen alot of things in hairstyling. It is an art.It is important that every stylist be educated and passionate. Maybe the stylist you had was not either of those. But I am very upset about anyone saying that we are dishonest and uneducated. One bad seed should not spoil the bunch. And to those saying horrible things about us how would you feel if I posted a letter condemming your profession and making a declartion of stupidity to everyone that shares in it. I am very educated. I went to college and chose to take this career path because I love it. So dont say we are uneducated. The only cosmetologists that are are the ones who are right out of school or who choose not to further their education. And I dont only blame the stylist I blame the salon for not educating her/him enough before they are put on the floor. And as far as the money goes everyone wants to make money.. I'm sure you do too, but as a professional I personally would never jeoperdize a persons satisfaction for that. What good would it do me? 1. you would never come back and 2. you would tell everyone not to go to me. Its a lose lose situation. If you have one service done by a stylist then okay a bigger one the second time you have met the stylist, what do you expect? You dont know enough about the stylist or the salon. And for the women Julia from Il. Maybe you should have thought of a different career from the beginning or have just been apart of the wrong salon. We have all seen bad hairdressing tactics but it is up to the stylist to stay or go. I think as long as you love hairstyling and you treat it as the art it is and are educated and passionate then you will be successful. Obviously, you were not. I think everyone should follow basic rules when finding a hairdresser as stated above.. 1. RESEARCH.... The salon and the hairdresser 2. Dont jump around 3. Ask to see pictures or to speak to other clients 4. MOST IMPORTANT... When getting any chemical service do a test strand. And BE 100% HONEST about the at home treatments used. If everyone follows those simple rules. There should be no problem. Good Luck.

I am a salon manager for JCPenney, but for 35 years I ran a Cosmetology School. I have seen and dealt with almost every complaint that could be made. Almost all of the complaints could have been avoided if the stylist and the client had been truthful with each other. The client doesn't always tell the stylist about what has been done to their hair previously. For instance: The hair was bleached and then dyed back to it's natural color. Client thinks that now it is no longer bleached. So if the stylist asks, they are not told. The stylist then procedes to bleach again, and the hair can't take it. The stylist should do a test strand to check the hair first if they are not sure, but it takes time and the client is in a hurry and another client is waiting. The most important part of being a Hairstylist is People Skills. Ask questions, quote prices, listen to the client, before starting the services and everyone will be happy. There will always be mistakes made. Hairdressing is not an exact science and hairstylists are not perfect people. But, communication can solve most of the problems.

I have been A stylist for 14 years and have managed and supervised for 13 of those years and was shocked to hear this. In all those years I never heard of such unprofesonial acts. I have ran salons from some of the largest companys in the world and this is not acceptable. I am now a manager of a JCPenney salon and I hate that this has happen to a customer in a company that I work with.I will say that at no time would that be allowed in the salon I run. I do know several other salon managers and district managers in JCPenneys would not of allowed it either and if it did happened they would be gone.I do under stand that there are bad stylist out there. But do not condem us all to be cons and dishonest. I have had to staff salons and the pick is slim. I have ran business for a while and so has some of my clients. I've noticed that there is not much work ethic in any field. A good manager/owner will make or break a salon. So make sure when your looking around talk to the person in charge it will tell you if you want to go there or not. Do not be afraid to ask about the education they have it makes a world of difference. You can go to any kind of salon and get good or even bad services. Please do not condem a business for the bad action of some. We all are different!

First, It is unfair for this person to down talk JC Penny Salon! I have worked for them and I have worked for a top 5 salon in the world. I am not a bad hairdresser and I don't deserve bad publicity! Most likely this lady does at home jobs or swims too much, but I will give the benefit of the doubt and the only way this would happen is if she was in the salon for at leat 8 hours and the stylist kept putting strong chemicals on rinsing, more chemicals and lots of heat. I am a excellent hairdresser mainly because I listen to my client and find out as much as possible about what has been previously put on their hair and what their needs are. It is difficult for us to determine your best needs if your hopping around from stylist to stylist or putting at home products on your hair. I have also found some clients may have personal problems going on and the last thing they need is another change. Some tips on getting the best and finding a good stylist. 1. Ask around. If you see bad hair ask? Then don't go there. If you see great healthy hair and a nice cut. Ask? Where they had it done. I gaurantee you will find more than one reccommendation to this sylist. 2. It does not matter where a stylist works every great stylist has to start somewhere. Most likely you will not find them at cheaper salons. 3. Always go for a consultation and maybe get a shampoo style to get a feel for their talents. 4. Always, always know what you want and bring in good visible pictures!!!!

First, It is unfair for this person to down talk JC Penny Salon! I have worked for them and I have worked for a top 5 salon in the world. I am not a bad hairdresser and I don't deserve bad publicity! Most likely this lady does at home jobs or swims too much, but I will give the benefit of the doubt and the only way this would happen is if she was in the salon for at leat 8 hours and the stylist kept putting strong chemicals on rinsing, more chemicals and lots of heat. I am a excellent hairdresser mainly because I listen to my client and find out as much as possible about what has been previously put on their hair and what their needs are. It is difficult for us to determine your best needs if your hopping around from stylist to stylist or putting at home products on your hair. I have also found some clients may have personal problems going on and the last thing they need is another change. Some tips on getting the best and finding a good stylist. 1. Ask around. If you see bad hair ask? Then don't go there. If you see great healthy hair and a nice cut. Ask? Where they had it done. I gaurantee you will find more than one reccommendation to this sylist. 2. It does not matter where a stylist works every great stylist has to start somewhere. Most likely you will not find them at cheaper salons. 3. Always go for a consultation and maybe get a shampoo style to get a feel for their talents. 4. Always, always know what you want and bring in good visible pictures!!!!

First, It is unfair for this person to down talk JC Penny Salon! I have worked for them and I have worked for a top 5 salon in the world. I am not a bad hairdresser and I don't deserve bad publicity! Most likely this lady does at home jobs or swims too much, but I will give the benefit of the doubt and the only way this would happen is if she was in the salon for at leat 8 hours and the stylist kept putting strong chemicals on rinsing, more chemicals and lots of heat. I am a excellent hairdresser mainly because I listen to my client and find out as much as possible about what has been previously put on their hair and what their needs are. It is difficult for us to determine your best needs if your hopping around from stylist to stylist or putting at home products on your hair. I have also found some clients may have personal problems going on and the last thing they need is another change. Some tips on getting the best and finding a good stylist. 1. Ask around. If you see bad hair ask? Then don't go there. If you see great healthy hair and a nice cut. Ask? Where they had it done. I gaurantee you will find more than one reccommendation to this sylist. 2. It does not matter where a stylist works every great stylist has to start somewhere. Most likely you will not find them at cheaper salons. 3. Always go for a consultation and maybe get a shampoo style to get a feel for their talents. 4. Always, always know what you want and bring in good visible pictures!!!!

First, It is unfair for this person to down talk JC Penny Salon! I have worked for them and I have worked for a top 5 salon in the world. I am not a bad hairdresser and I don't deserve bad publicity! Most likely this lady does at home jobs or swims too much, but I will give the benefit of the doubt and the only way this would happen is if she was in the salon for at leat 8 hours and the stylist kept putting strong chemicals on rinsing, more chemicals and lots of heat. I am a excellent hairdresser mainly because I listen to my client and find out as much as possible about what has been previously put on their hair and what their needs are. It is difficult for us to determine your best needs if your hopping around from stylist to stylist or putting at home products on your hair. I have also found some clients may have personal problems going on and the last thing they need is another change. Some tips on getting the best and finding a good stylist. 1. Ask around. If you see bad hair ask? Then don't go there. If you see great healthy hair and a nice cut. Ask? Where they had it done. I gaurantee you will find more than one reccommendation to this sylist. 2. It does not matter where a stylist works every great stylist has to start somewhere. Most likely you will not find them at cheaper salons. 3. Always go for a consultation and maybe get a shampoo style to get a feel for their talents. 4. Always, always know what you want and bring in good visible pictures!!!!

I am a cosmetologist student in Rockford Illinois, I graduate in one week. I have visited many salons to see which one I would like to start my career in, I have spent the last year in school five days a week from 8 till 3 drilling and drilling. Uneducated? I don't know what education was provided in the past but from my experience in this past year, if the stylist of tomorrow recieve the education I was provided than they will be anything but uneducated. At my college we have extensive theory for 6 months. Learning everything and going over it and hands on with the students and models. We learn everything from Anatomy, chemistry, electricity, physiology, and so much more all at regular collge levels. Than we have endless test to test our knowledge but it does not stop there. Anyone can learn the knowledge it is taking that knowledge and using it that is what will make a good stylist. We than go out and apply our knowledge and begin our walk in the cosmetology feild for six more hours of actual hands on clients under the supervision of our educators. In the begining i started out with 22 people. there are now only 6 of us left. The uneducated get weeded out over the time. It appears that in my experience the uneducated realize it and drop out. As far as being a rocket scientist? we are trained very well, but i assure you we could not build a rocket. as for dishonest? you can not classify the whole industry as dishonest, just as you can not classify the whole world of peace. see? there are crimes and murders everyday day but yet we have the peacecorps, so does that mean the whole world is peaceful? Just as the cosmetology feild has inflation and unprofessional people that does not mean the whole industry is dishonest. simpily it is like this, all people from all walks of life are given the tools they need to succeed in life, now what these individuals choose to do with this knowledge is completely up to them. sadly most people in this world choose to forget the knowledge and get more concerned with making money. This whole world is money hungry. Now the key is find a stylist who cares about the person sitting in the chair, not the amount of money that, that person is going to be spending. well it is sad that you did have to experience such a bad experience. You were treated wrong. How is your hair recovering? If you would like some advise or honest recommendation on how to repair your hair i would be more than willing to responde to your needs (free) contact me [Place your comments below and be sure to include your FULL contact information so Rip-off Report can contact you.] as far as the other stylist responses porosity does have alot to do with mistakes made in this feild. But also, the build up and the water use and the damage already done from previous chemicals and thermal stylings. Now when we start the client consultations we should be eveluating the clients hair and needs. 10 to 1 stylist KNOW what the out come will be but they choose to make a quick buck and take that risk of damamging the trusting clients hair and life. Some times it turns out ok, but there is always that chance it will be that ending result (destruction) so when eveluating that hair and a red flag jumps out at you. STOP. Speak to the client inform them that at this moment their hair is in distress and needs to be rebuilt so it can handel the chemicals. The client will be more than greatful with your honesty and if they care about there hair they will do as you instruct. If the client still wants to ruin there hair, well than advise them to find another stylist that does not care. sure you will lose that pay but........ being honest and true and always providing a possitive out come will pay much much more in the long run... this is my motto; MY PROFESSION IS TO BEAUTYIFY NOT HORRIFY so i stand behind my work. well good luck to all you unsatisfied clients and good luck to you ,all previous stylist. God Bless

It is quite unfortunate that people have problems communicating with stylists about their hair. This person is brave enough to post her complaints to a web site, but has she brought this issue to a salon manager, or even the stylist? I know if someone is sitting in my chair and is unhappy with something I have done, I would hope they would communicate with me directly instead of behind my back. In most cases where hair is concerned, there is a solution to the problem at hand. It doesn't matter if you go to a chain, individual, booth renter, whatever. We all get the state certification and learning. Please keep in mind that most color services are self taught. I learned most of my color techniques on my own. The issue at hand in most cases is communication. My suggestion to any person getting any type of change or touch up to a hair service is a follows. 1. Bring in a picture. 2. After telling the stylist what you want, ask him/her to repeat what he/she is going to do to your hair. 3. Don't assume that the stylist is going to do a perfect haircolor on you with the first application. (sometimes there are circumstances where the stylist would need to tone, or make a small change to a color to get the desired level, lightness, etc) I believe I am speaking on behalf of all stylists when I say that we would like to be informed of a dissatisfaction while you are still sitting in our salon. Please keep in mind that hairstylists are human also. This situarion is unfortunate for both the consumer and the beautician.

I myself, a licensed cosmetologist, was disheartened to read this rip off report and the rebuttals that followed. A few tips to avoid situations such as this one: 1. Avoid "chain" salons- they are generally filled with less experienced stylists trying to build a clientel. 2. Seek out a stylist based on referals from friends, family, ect. 3. Go into a salon ahead of time and check things out- how clean it is, how they treat all customers, price lists, finished styles, ect. 4. If your not sure, ask for a free consultation. Most salons will not have a problem with this request. Come prepared to ask questions, show pictures of styles you like, ect. Don't feel pressured to have any service done until you are comfortable with the stylist. 5. Ask what the policy is for unsatified customers.Typically, a stylist should stand behind their work. Like in any other profession, there are good and bad people. If your looking for the lowest price- remember you get what you pay for. Also, having to wait to get an available appointment IS a good thing. A given stylist is busy for a reason. I would be leary about being able to walk right in and get an appointment- they must be slow for a reason. Please don't judge all stylists as being unintelligent or dishonest. It is unfortunate that this particular customer had such a bad experience. Please remember- it is your responsibility to be an informed consumer, just as you would check out a new family doctor, or general contractor-you should exercise the same care in choosing a stylist. I have been a stylist for 14 years; i don't advertise or run specials- my client base is increased based on referals from satified customers.

I've noticed that in many cases stylists really tend to treat people very differently, when they should just be doing their job and what they've been trained to do. Of all the professions where there is an absolute set price for something, hair styling seems to be the one where the stylists just pick and choose whose hair they want to do right and who they want to be nice to. Regardless of attitude, which is important too, at least they should cut or do people's hair correctly, i mean they're paying the same price etc, but people in this profession do seem to judge people ignorantly, and end up doing their hair based on their biased or ignorant judgment of the person. Alot of times stylists have become really rude to me for no reason and give me a hard time and end up doing my hair bad for no reason, when right before me I watched them do the hair of a 12 year old girl, whose hair was a mess, perfectly. It proves that they can do hair but choose not to do the hair right of who they want or don't want. I have lost all respect (if I ever had any) for people in this profession-- not all but the majority. They seem to be low life cunning jerks who are biased and use their profession for bad not good. They are insecure and judgmental and it's probably because they just cut hair.. and they can't even do that right.

I've noticed that in many cases stylists really tend to treat people very differently, when they should just be doing their job and what they've been trained to do. Of all the professions where there is an absolute set price for something, hair styling seems to be the one where the stylists just pick and choose whose hair they want to do right and who they want to be nice to. Regardless of attitude, which is important too, at least they should cut or do people's hair correctly, i mean they're paying the same price etc, but people in this profession do seem to judge people ignorantly, and end up doing their hair based on their biased or ignorant judgment of the person. Alot of times stylists have become really rude to me for no reason and give me a hard time and end up doing my hair bad for no reason, when right before me I watched them do the hair of a 12 year old girl, whose hair was a mess, perfectly. It proves that they can do hair but choose not to do the hair right of who they want or don't want. I have lost all respect (if I ever had any) for people in this profession-- not all but the majority. They seem to be low life cunning jerks who are biased and use their profession for bad not good. They are insecure and judgmental and it's probably because they just cut hair.. and they can't even do that right.

I am sorry for your bad, better yet, horrilbe visit to the JC Penny Salon. It was pure stupidity on the part of the stylist. You should have hired a lawyer. I am a sylist and know that there are unprofessional, less than "skilled" people that are employed in this industry, but to say it is a "dishonest profession", you have to remember there are liars, cheats, and idiots in every profession.

I am Disgusted with hairstyling I am a hairstylist, and have been doing hair for almost 8 years. I am now back in school to pursue a new career. The problem with salons these days is that hairstylists with under average I.Q's, try to turn hairstyling into rocket science. That is when the problems start to happen. Everytime I have been witness to a complaint, the stylist gets mad, because they take it personally. Their indiscretion and lack of better judgement caused the disaster, but they are not willing to fess up. Often times the stylist will blame the "porosity of the hair", "previous chemical damage", and you- because you "went home and did something else to it". All of these are cop-outs on the part of the salon, and the owners. My suggestion is to research the salon and the policies regarding their procedures and policies. Ask a lot of questions, you will be able to gauge how much they know by how quick, and well they respond. It is a dishonest profession, and often times prices are inflated based on a customers attitude, appearance, whether or not they tip, and the car they drove up in. I was once asked at a salon marketing class, "How much should you charge for a haircut?" .... The answer, we were told was, "however much the customer is willing to pay." That is pretty sad. Good for you for standing up for yourself!!! Just for the record, if you saw what I saw in beauty school, you would know without a doubt that just because they have a license, does NOT mean that they know how to do hair!!!!

Make a report to both the State Of Illinois, and to the Store Manager. If enough reports from other people who used the salon have similar problems as you did then something will be done. State of Illinois may investigate even if there are no other compliants other than yours.