- Report: #1319961
Complaint Review: James Street Market - Fortitude Valley Other
Reported By:
Anonymous -
Springfield Lakes, Other, Australia
Submitted:
Updated:
-
Author Confirmed
Why?
James Street Market
22 James Street Fortitude Valley, 4006 Other, Australia
Phone:
+61732294888
Web:
http://www.jamesst.com.au/james-st-market/
Categories:
Business Rating:
(0)
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James Street Market & Cactus Towing, Calile Malouf Investments Unfairly towed my vehicle despite adhering to signs Fortitude Valley Queensland
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I parked in the James Street Market car-park, and noted that I had 2 hours to return to my car (photos attached).
I returned to see my car had been removed (I thought stolen, as I was under their 2hr limit).
After finding a security guard, they suggested it had probably been towed (which was apparently very common).
They gave me a number to call, which I did; and I was informed my car had been towed, and was in a secure facility about 7km away, and I would have to catch a taxi or uber there. This facility is owned by Cactus Towing, which is owned by a man named Daniel Myers.
I did this, and upon arriving, there was no evidence given that I had overstayed the 2hr limit. I provided evidence that I had stayed under 2 hours (1 hour and 49 minutes), yet I was refused my car unless I paid $440 to them. I was forced to pay.
I then called and emailed various parties that represent James Street Market, and I was told that the 2 hours does not apply if you (even momentarily) leave the market, despite being a customer. Let me repeat that - if you step out of the mall, for even 30 seconds, despite being a customer, you can, and will, have your car towed.
This is opportunistic behaviour, and clearly a source of revenue for the market, as I have read that this is a very common occurrence.
No-where near the park I used was there any signs regarding their rules about leaving the premises (of which I was never more than 10 meters from the premises!), only the sign saying I had 2 hours.
This is very common, here is a forum with 15+ pages about them doing this to people:
lawanswers.com.au/threads/car-towed-paid-to-get-it-back.4812/
