#20
Tue, April 10, 2001
I too was a victim of this wicked wicked woman. I work at the Mazza Gallery Mall in the DC area. I wish I would have seen this article sooner on the Internet. Kim is a liar and cannot be trusted. Sean Carter
#30
Wed, April 04, 2001
It's about time someone reported these people. I work in the mall and do most of my shopping in the mall. This is the only business in the mall that ripped me off and my friend as well. They took my jewelry for repair and two weeks later they said they lost it and they had no insurance. My friend bough some jewelry for about $1,700 and it was fake. She said that was not the jewelry she sold her!
This business should be out of business.
Thank you for such a great web site!
Julie N.
Bethesda, MD
#40
Tue, April 03, 2001
Since my last update it seems Kim wants to give me my credit after all. It seems she did not show up for her court date. Lawyers are VERY expensive. Well, I cannot fly all the way back to Washington to shop in her store. Unless she wants to foot all of my expenses, of course. So I am resorting to the help of The badbusinessbureau.com to get my money back. Hopefully this will help her see the light. It just isn't good business to cheat the customer.
Let this be a lesson to all who shop in Washington,D.C., especially Georgetown Park Mall. Beware of J.Royal Jewelers. Don't let what happened to me happen to you!
#50
Sat, March 03, 2001
Last November my partner & I flew up to Washington D.C. to visit family & use the credit that J.Royal Jewelers had offered us in corresspondence to the Better Business Bureau. Kim had offered to give us a $600 credit. But when we showed up in her store to use it she informed us that she could'nt honor it because the rings had been lost in the mail. It seems she had sent them to the Chargeback office somewhere in Virginia although she did'nt need to do this, and they sent them back to her, but did'nt send them certified & it seems they got lost in the mail. Now Kim is sueing the Chargeback office. I don't understand what this all has to do with giving me my credit. I had nothing to do with all this. I spoke with the lawyer for NOVA ( the Chargeback office) but she was unable to advise me in any way. Now Kim has called me & offered me a credit but there is no way I'm going to fly back up to D.C. just to shop in her store. She should have honored my credit while is was in town. We had actually picked out some nice things for Christmas gifts that totaled more than $600 with the intention to pay the difference but she did'nt want to do business. Now that Christmas has come & gone we only want a check for our credit.
Please see if there is anything you can do to help put an end to this mess. It has become more than just the money now. There is a principle of business ethics involved as well as just plain justice. We want to put this behind us. I have written to Citibank & am awaiting a reply. In the meantime, please let us know if we have any other avenues to pursue.
Thank you.