- Report: #191334
Complaint Review: Isuzu Motors America - Cerritos California
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Isuzu Motors America
13340 183rd Street Cerritos, 90702 California, U.S.A.
Phone:
800-255-6727
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Isuzu Motors Isuzu Motors America, LEMON Ripoff Cerritos California
The Following is the last letter that I sent to Isuzu Motors to the President of Isuzu Motors which will explain all of the problems I have had.
Dear Mr. J. Terry Maloney,
This will be my fifth and final letter to your company, and I do hope that you read this. I am writing to you about my 2000 Isuzu Rodeo. I would like to tell you how I feel about your company and it's products. The problem I am having with your product is that it has become a money pit. I bought my 2000 Isuzu Rodeo in June of 2002 it had 20,000 miles. In August of 2002 I had to replace all 4 rotors and breaks - Cost $249.10, which is odd seeing as it only had 20,000 miles on it. February 17, 2003 there was a recall for the rear axle and shocks which I did not have to pay for because it was a recall, but a little scary to say the least. Shortly after that my car kept stalling so I took it to the local Isuzu Dealership and had it checked out. They found out that it was the Intake Manifold; luckily it was covered under the warranty. About two months after that my warranty expired. August 2003 my father noticed that my Rodeo was losing a lot of oil between oil changes. We had an oil consumption test done August 5, 2003; they said that this is normal. Everyone I have talked to about this had a different opinion. September 2, 2003 I had the car back in the shop because my windshield wipers were not returning back to the resting position. Diagnostics cost $33.92. They stated that it was the wiper motor cost $100.38 paid on September 12, 2003. The Wiper Motor was installed and a few days later the same thing had happened. I took it back to the shop and they said it was misdiagnosed, now it was the Control Unit cost $196.10 paid on November 7, 2003. In the summer of 2004 my father had waxed my car and had noticed that the paint was webbing. We took to the dealership to have them look at it and they said that a Representative would have to inspect it. We gave them our name and number and they said that they would call when the Representative came to town. We waited and waited and waited, finally we called and the dealer stated that the Rep did not come yet. We had gotten a letter in the mail stating that the Isuzu Dealership Gary Miller would no longer deal with Isuzu a new Dealership would Auto Express. Sometime between February and March 2005 I sent a letter to your company telling them about the paint job. On March 23, 2005 I got a response from Marius Lopez. In the letter he stated We have documented your concerns and do apologize for any inconvenience this may have caused. We recommend that your vehicle be returned to the local Isuzu dealer (Auto Express Isuzu, (814) 825-4747) for an inspection of the paint on your vehicle. At this time, since the limited vehicle warranty on the paint of your vehicle is expired (three years or 50,000 miles which ever occur first), the dealer can request for a goodwill coverage consideration directly from the Isuzu warranty department for any repair the vehicle may need once the inspection is preformed. So I took it to Auto Express and talked to Mark Lobaugh in the Service Department. He said that he had never seen a paint job done like that before. Mark then told us he would contact Isuzu and they would let us know. So again we waited and waited and waited. Finally we called Mark and he said that Isuzu should have written us a letter, we stated that no one has, so he let us know what they told him, which was, Isuzu would not provide us with any assistance. I was very disappointed so I wrote a letter to your company again. June 8, 2005 I got a response from Marie Cortez. This is when I started to have a problem with your company. The letter stated We have reviewed and documented your concern with our Zone Service and Parts Manager, Mr. Al Armstrong and he has decided, not to provide you with assistance beyond the terms and conditions of your vehicle warranty. Under these circumstances, service matters in your area are under the jurisdiction of our Zone Service and Parts Manager and we do concur with his decision. I am the one driving around town in your company's made vehicle and when people ask what happened to the paint job I tell them the whole story. The paint job is very noticeable and people can't believe that a Rep wouldn't even look at it. Then in June 2005 my car kept stalling again. So I took it out to the dealership and they said the problem was the Throttle Position Sensor and the Acceleration Sensor, diagnostic test Cost - $31.75. On June 18, 2005 I took my car in to have the sensors put in. My car was promised to me on June 21, 2005, so that day I called and they did not receive the parts, so I called the next day still no parts, and the day after that still no parts. On June 24, 2005 I finally got my car back Cost $258.58. The VERY next day it did the same thing. So I took it back out to the dealer and again it was misdiagnosed (big surprise). Now it was the Wire Harness. On July 3, 2005 my car sat at the dealership. The same exact thing happened with the parts. My car was promised to my on July 8, 2005, I picked it up on July 12, 2005. Cost - $782.68. . I purchased a car fax report on my vehicle on July 11, 2005; I just wanted to see why no one cares about my problems. It came back clean. On January 29, 2006 we submitted a complaint to the Better Business Bureau. It was sent to Ron Lewis (American Isuzu Motors, Inc., 13340 183rd Street Cerritos, CA 90702 - 626.912.6399), at the end of February, the BBB closed the claim because he made no attempt to respond again big surprise. I have had one hell of a time with this vehicle; it's done nothing but suck money from my small pocket. Every time we have called the 800 number about these problems, we get the same response You are not the vehicles first owner. In your Owner's Manual it is stated When it comes to service, remember that your Isuzu Dealer knows your vehicle best and is interest in your complete satisfaction. We thank you for choosing an Isuzu product and want to assure you that we will continue to be interested in your motoring pleasure and satisfaction. That statement has been false in my case as well as many others who post their problems about your vehicles online. On your website it also states If you have any questions about an Isuzu model (past, present or future), please feel free to contact us. Well about three months ago, I wrote the other two letters, I sent one to this address and the other one to another Isuzu address that I found on the internet, I included copies of everything I could think of; the letter was about 30 pages. I still am waiting on a response from that letter and my guess is I am not going to get one. Your website should say If you have any questions about an Isuzu model (past, present or future), please feel free to contact us, but don't expect much and you probably won't like our answers or you won't get one at all. You should also change the statement in the Owner's Manual to When it comes to service, remember that your Isuzu Dealer knows your vehicle best and we might say that we care about your complete satisfaction, but it would be a complete lie. We thank your for choosing an Isuzu product and want to assure you that money will be sucked from your pocket and we will NOT continue to be interested in your motoring pleasure and satisfaction; especially if you are not the first owner. I read the March 1, 2006 article in the USA Today - Isuzu sees its share of U.S. Market dwindle It's great that you guys can be so optimistic, I wouldn't be. I would like some response to this letter so I can add it to my collection. My name, address, phone number and email address is listed above so there shouldn't be a problem with getting a response from you. If I do not get a response I will assume that the President of Isuzu Motors does not care either.
Needless to say we have not gotten a reponse from the company. This letter was sent over two months ago.
Elena
Erie, Pennsylvania
U.S.A.
Dear Mr. J. Terry Maloney,
This will be my fifth and final letter to your company, and I do hope that you read this. I am writing to you about my 2000 Isuzu Rodeo. I would like to tell you how I feel about your company and it's products. The problem I am having with your product is that it has become a money pit. I bought my 2000 Isuzu Rodeo in June of 2002 it had 20,000 miles. In August of 2002 I had to replace all 4 rotors and breaks - Cost $249.10, which is odd seeing as it only had 20,000 miles on it. February 17, 2003 there was a recall for the rear axle and shocks which I did not have to pay for because it was a recall, but a little scary to say the least. Shortly after that my car kept stalling so I took it to the local Isuzu Dealership and had it checked out. They found out that it was the Intake Manifold; luckily it was covered under the warranty. About two months after that my warranty expired. August 2003 my father noticed that my Rodeo was losing a lot of oil between oil changes. We had an oil consumption test done August 5, 2003; they said that this is normal. Everyone I have talked to about this had a different opinion. September 2, 2003 I had the car back in the shop because my windshield wipers were not returning back to the resting position. Diagnostics cost $33.92. They stated that it was the wiper motor cost $100.38 paid on September 12, 2003. The Wiper Motor was installed and a few days later the same thing had happened. I took it back to the shop and they said it was misdiagnosed, now it was the Control Unit cost $196.10 paid on November 7, 2003. In the summer of 2004 my father had waxed my car and had noticed that the paint was webbing. We took to the dealership to have them look at it and they said that a Representative would have to inspect it. We gave them our name and number and they said that they would call when the Representative came to town. We waited and waited and waited, finally we called and the dealer stated that the Rep did not come yet. We had gotten a letter in the mail stating that the Isuzu Dealership Gary Miller would no longer deal with Isuzu a new Dealership would Auto Express. Sometime between February and March 2005 I sent a letter to your company telling them about the paint job. On March 23, 2005 I got a response from Marius Lopez. In the letter he stated We have documented your concerns and do apologize for any inconvenience this may have caused. We recommend that your vehicle be returned to the local Isuzu dealer (Auto Express Isuzu, (814) 825-4747) for an inspection of the paint on your vehicle. At this time, since the limited vehicle warranty on the paint of your vehicle is expired (three years or 50,000 miles which ever occur first), the dealer can request for a goodwill coverage consideration directly from the Isuzu warranty department for any repair the vehicle may need once the inspection is preformed. So I took it to Auto Express and talked to Mark Lobaugh in the Service Department. He said that he had never seen a paint job done like that before. Mark then told us he would contact Isuzu and they would let us know. So again we waited and waited and waited. Finally we called Mark and he said that Isuzu should have written us a letter, we stated that no one has, so he let us know what they told him, which was, Isuzu would not provide us with any assistance. I was very disappointed so I wrote a letter to your company again. June 8, 2005 I got a response from Marie Cortez. This is when I started to have a problem with your company. The letter stated We have reviewed and documented your concern with our Zone Service and Parts Manager, Mr. Al Armstrong and he has decided, not to provide you with assistance beyond the terms and conditions of your vehicle warranty. Under these circumstances, service matters in your area are under the jurisdiction of our Zone Service and Parts Manager and we do concur with his decision. I am the one driving around town in your company's made vehicle and when people ask what happened to the paint job I tell them the whole story. The paint job is very noticeable and people can't believe that a Rep wouldn't even look at it. Then in June 2005 my car kept stalling again. So I took it out to the dealership and they said the problem was the Throttle Position Sensor and the Acceleration Sensor, diagnostic test Cost - $31.75. On June 18, 2005 I took my car in to have the sensors put in. My car was promised to me on June 21, 2005, so that day I called and they did not receive the parts, so I called the next day still no parts, and the day after that still no parts. On June 24, 2005 I finally got my car back Cost $258.58. The VERY next day it did the same thing. So I took it back out to the dealer and again it was misdiagnosed (big surprise). Now it was the Wire Harness. On July 3, 2005 my car sat at the dealership. The same exact thing happened with the parts. My car was promised to my on July 8, 2005, I picked it up on July 12, 2005. Cost - $782.68. . I purchased a car fax report on my vehicle on July 11, 2005; I just wanted to see why no one cares about my problems. It came back clean. On January 29, 2006 we submitted a complaint to the Better Business Bureau. It was sent to Ron Lewis (American Isuzu Motors, Inc., 13340 183rd Street Cerritos, CA 90702 - 626.912.6399), at the end of February, the BBB closed the claim because he made no attempt to respond again big surprise. I have had one hell of a time with this vehicle; it's done nothing but suck money from my small pocket. Every time we have called the 800 number about these problems, we get the same response You are not the vehicles first owner. In your Owner's Manual it is stated When it comes to service, remember that your Isuzu Dealer knows your vehicle best and is interest in your complete satisfaction. We thank you for choosing an Isuzu product and want to assure you that we will continue to be interested in your motoring pleasure and satisfaction. That statement has been false in my case as well as many others who post their problems about your vehicles online. On your website it also states If you have any questions about an Isuzu model (past, present or future), please feel free to contact us. Well about three months ago, I wrote the other two letters, I sent one to this address and the other one to another Isuzu address that I found on the internet, I included copies of everything I could think of; the letter was about 30 pages. I still am waiting on a response from that letter and my guess is I am not going to get one. Your website should say If you have any questions about an Isuzu model (past, present or future), please feel free to contact us, but don't expect much and you probably won't like our answers or you won't get one at all. You should also change the statement in the Owner's Manual to When it comes to service, remember that your Isuzu Dealer knows your vehicle best and we might say that we care about your complete satisfaction, but it would be a complete lie. We thank your for choosing an Isuzu product and want to assure you that money will be sucked from your pocket and we will NOT continue to be interested in your motoring pleasure and satisfaction; especially if you are not the first owner. I read the March 1, 2006 article in the USA Today - Isuzu sees its share of U.S. Market dwindle It's great that you guys can be so optimistic, I wouldn't be. I would like some response to this letter so I can add it to my collection. My name, address, phone number and email address is listed above so there shouldn't be a problem with getting a response from you. If I do not get a response I will assume that the President of Isuzu Motors does not care either.
Needless to say we have not gotten a reponse from the company. This letter was sent over two months ago.
Elena
Erie, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
Strange
#2Consumer Comment
Sat, May 13, 2006
You bought a 2 year old vehicle, at least, with 20,000 miles on it and you want it to be covered forever? It's now 6 or 7 years old, but you don't say how many miles are on it now or when any of the repair were done. You do say they covered the work during the warranty period. Do you want them to cover only your vehicle for another 100 or 150,000 miles. It sounds to me like you should have purchased an extended warranty, but I guess that would have cost money.
