- Report: #1218684
Complaint Review: IPAGE.COM - Burlington Massachusetts
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Author Not Confirmed
Why?
IPAGE.COM
10 Corporate Drive #300 Burlington, 01803 Massachusetts, USA
Phone:
866-539-2854
Web:
www.ipage.com
Categories:
Business Rating:
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IPAGE.COM Scam Hosting Service Burlington Massachusetts
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I transferred hosting to this company last year. I also purchased additional services with them, that was not suppose to automatically renew because I did not plan on using those services again.
My hosting with them is for 2 or 3 years paid in full when I transferred my service to them. On March 21, 2015 I noticed unauthorized charges on my credit card from iPage.com. I called and spoke to a rep that told me that is was for these additional services.
I told her that I did not authorize those charges and the automatic billing was turned off on all service so I reported the charges as an unauthorized charge on my credit card.
The next time I know they have shut down my company website completely I have no access to my domain or the hosting service that I paid for in full. I've spoken to 10 different reps that all end up telling me the same thing "I can create a ticket for you but it will take 24 to 48 hours to resolve".
This is tax season and I can't access any of my emails! I spoke to a rep that told me that I would have to pay for the additional services that I don't want and pay an additional fee of $15.00 to gain access to my domain and the control panel. This was after I told him that I want them to unlock my domain to transfer to another hosting company and be reimbursed for the hosting services I did not use.
In my years of using hosting services I have never had anything like this happen to me especially when I did not authorize them to charge my credit card for these additional services. Today is March 27, 2015 and they have yet to fix the issue.
