- Report: #1429819
Complaint Review: Intex Corp - Long Beach California
Reported By:
Jan -
Boulder and Lafayette, Colorado, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Intex Corp
1665 Hughes Way Long Beach, 90810 California, United States
Phone:
(800) 234-6839
Web:
http://www.intexcorp.com/
Categories:
Business Rating:
(0)
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Intex Corp Christian Not honering Manufactures Warranty Long Beach California
Report Attachments
I received a Intex Pure Spa Hot tub I bought from one of their dealers which sold it on ebay. The product arrived around January 11, 2018. I discovered that the motor would not turn on. I texed the dealer not Intex and they sent me a pre-paid shipping label to send it back. However the next day they they asked me to send them photos of the broken part. They told me to keep the motor but to cut a hole in the tub and throw it away. They issued me a refund.
However I called the manufactur Intex and asked about their warrantee on the motor. They said they would honor the guarantee for 90 days of received the defective motor. I talked to Christian and he sent me a form by email to fill out on January 24, 2018. He said after it was approved they would send me a new motor. He said for me to keep the bad motor. I called him on February 1 and he said I needed to send the shipping convermation which I promply did.
Here is some information:
Claim No.: 599615 Created By : CHRISTIANP Claim Date : 01-24-18 Submit By : JAN GAUDINA Submit Date : 02-01-18 Approved/Reject Date : 02-01-18
Here is the form I filled out showing all the information.
I'm requesting they honor their warrantee of the motor. Once they do that I will re buy the vinal hot tub since the dealer requested I destroy it.
Intex states on their website that dealings with their dealers has nothing to do with their company. That is why I believe that Intex should honor their manufactures warranty.
1 Updates & Rebuttals
Jan
Lafayette,Colorado,
United States
The company honored their guarantee
#2Author of original report
Tue, April 03, 2018
Intex honored their guarantee and sent me a new motor at no charge.
I'm enjoying the hottub.
