- Report: #54855
Complaint Review: Internetcloseouts.com Inc - Aliso Viejo California
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Author Not Confirmed
Why?
Internetcloseouts.com Inc
26895 Aliso Creek Rd. Ste.B Aliso Viejo, 92656 California, U.S.A.
Phone:
877-4CLOSEOUTS
Web:
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Business Rating:
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Tell us has your experience with this business or person been good?
Internetcloseouts.com, Inc The business that doesnt give a d**n. Aliso Viejo California
I received and installed a server upgrade kit from Internetcloseouts.com However, the post test gave an error message "102 System Board Failure, Timer test failed". After thorough examination of all potential causes, the only possibility is a bad system board. I contacted HP/Compaq and that was their conclusion also.
I have had weeks of ongoing emails with a representative of the company without action to correct the problem. I placed a second order and it was cancelled. No reason given. This has been shabby customer service to say the least.
In 30 years of being the customer of hundreds of companies, from the top 10 corporations to the Mom and Pop web stores, Internetcloseouts.com is the first I have had a bad experience with of any kind. I suspect it would not have cost much for the business to do what is right to take care of this problem. I can tell you, at this point I will certainly advise everyone to stay away from this company.
Kent
Wichita, Kansas
U.S.A.
I have had weeks of ongoing emails with a representative of the company without action to correct the problem. I placed a second order and it was cancelled. No reason given. This has been shabby customer service to say the least.
In 30 years of being the customer of hundreds of companies, from the top 10 corporations to the Mom and Pop web stores, Internetcloseouts.com is the first I have had a bad experience with of any kind. I suspect it would not have cost much for the business to do what is right to take care of this problem. I can tell you, at this point I will certainly advise everyone to stay away from this company.
Kent
Wichita, Kansas
U.S.A.
3 Updates & Rebuttals
Kent
Wichita,Kansas,
U.S.A.
The Scam Goes On
#2Author of original report
Sun, May 04, 2003
Internetcloseouts.com, Inc The business that doesn't give a d**n. Aliso Viejo California The Internetcloseouts.com rep sent me another email saying.... "If I were trying to rip you off I wouldnt be follwing up with the vendor about the issue with the system board or with you telling you what is going on. Did you not get me email about the system board being in warranty?" What crap! In fact this is the Compact Warranty information: Warranty Status Results Serial Number: D908BYD10010 Name: Proliant 6000 Upgrade Service Type End Date Status Parts 15 Apr 2000 Expired Labor 15 Apr 2000 Expired On-Site 15 Apr 2000 Expired
Scott Flenniken
Aliso Viejo,California,
U.S.A.
Ripoff? Tried to work it out.
#3REBUTTAL Owner of company
Sun, May 04, 2003
I received and installed a server upgrade kit from Internetcloseouts.com However, the post test gave an error message "102 System Board Failure, Timer test failed". After thorough examination of all potential causes, the only possibility is a bad system board. I contacted HP/Compaq and that was their conclusion also. Customer was advised the product was under factory warranty but we would still accept the RMA and issue new product once we recieved his DOA part. (The parts returned were NOT from the kit we sent, this was verified with another kit that was scheduled to replace his DOA) I have had weeks of ongoing emails with a representative of the company without action to correct the problem. I placed a second order and it was cancelled. No reason given. This has been shabby customer service to say the least. We did have a couple of weeks of emails trying to resolve the issue. The issue of why the returned part was not from the kit we sent. We opened another brand new kit to verify and it did not match any of the parts listings. Yes, the second order was canceled because the first order was still pending and it seemed odd that the client wanted another board and not to pursue the warranty repair. Even with the product in warranty we would/will still accept it IF the correct parts were returned. I have advised Kent to return the product to us and we will issue a full refund. Regards, Internetcloseouts.com
Jo
Edmond,Oklahoma,
U.S.A.
3 rips offs in one
#4Consumer Suggestion
Fri, May 02, 2003
These folks do business under at least three company names - buy.com, fax.com (they're the ones that send you those annoying - and illegal in many states - advertising FAXes) and now I see internetcloseouts.com is one of their company names. Buy.com grudgingly settled with me when I complained to my credit card company, the BBB and my state AG. I think they were tired of writing letters about this and decided it was simpler just to give me my money back - a big $42 as I remember.
