- Report: #616039
Complaint Review: Internet Cash Machine - ICM Websites - Internet
Reported By:
Angel Lady -
Kansas City, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Internet Cash Machine - ICM Websites
Internet, United States of America
Phone:
877-863-3088
Web:
http://www.icmwebsites.com
Categories:
Business Rating:
(0)
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Internet Cash Machine - ICM Websites Internet Cash Machine Would not issue a refund Internet
On 5/4/2010 I authorized a charge of $2.97 to my credit card (which they only charged $0.99) for an Information Kit that was supposed to be mailed to my home. I was transferred to another website to "review" which I saw was a site to create my own website. I did NOT want to do this but was just looking. I realized that this wasn't what I wanted and I attempted to contact ICM Websites. For 3 days I kept getting a message from the phone saying the "party is not answering at this time, please try your call later" and the system would hang up. Then they charged my card $139.95! I am trying to dispute the charge through my credit card company and also kept trying to make contact with ICM again and again. I called quite a few times! One of the times I was instructed to a website ICMcancel.com but the message also stated that if you were within your 3 days you could use this website to cancel (of course, this is after they already charged my account). I submitted a cancellation through them and am disputing the charge! When I finally did talk to a person, they told me that because I was past the first 3 days they wouldn't give me a refund. BAD BUSINESS!
1 Updates & Rebuttals
Director of Operations
Foothill Ranch,California,
United States of America
Customer has been cancelled and refunded as of 6-21-10
#2UPDATE Employee
Tue, June 22, 2010
Thank you for your
correspondence in connection with the above-referenced matter.
In the interest of
Customer Service, we have terminated this customers account and no further
charges will be conducted on their account. This customer has been provided a FULL
refund for the purchase, in the amount of $139.95 to the card ending in #8216.
If this customer is not satisfied with the product, the charges or the
customer service, Internet Cash Machine, as a customer service gesture will
assure that this customers account is terminated and no further charges will
be conducted on their account by our office. This customer can keep any
materials that were received as our gift.
Internet Cash Machine is
committed to the success and satisfaction of all of its clients and conducts
its business in compliance with all applicable laws, rules, and
regulations. Please contact our office directly if we may be of any
further assistance.
Respectfully yours,
Internet
Cash Machine Staff
-->
Thank you for your
correspondence in connection with the above-referenced matter.
In the interest of
Customer Service, we have terminated this customers account and no further
charges will be conducted on their account. This customer has been provided a FULL
refund for the purchase, in the amount of $139.95 to the card ending in #8216.
If this customer is not satisfied with the product, the charges or the
customer service, Internet Cash Machine, as a customer service gesture will
assure that this customers account is terminated and no further charges will
be conducted on their account by our office. This customer can keep any
materials that were received as our gift.
Internet Cash Machine is
committed to the success and satisfaction of all of its clients and conducts
its business in compliance with all applicable laws, rules, and
regulations. Please contact our office directly if we may be of any
further assistance.
Respectfully yours,
Internet
Cash Machine Staff
