Complaint Review: intelius.com - Internet Florida

I also had this same problem. They had been billing me for three months after the fact and I only realized it because the last month my funds were low in my account and I recieved an overdraft on my account. I contacted my bank and they stated they would refund me my overdraft fee if they put the funds back into my account only because since I gave them my card number it wasnt considered fraud. After speaking with the company the rep informed me they could only refund back within 30 days so I lost 60 dollars for the previous months. I will not be using them anymore.

If you select a promotional price on the Intelius
website, you will also receive a free 7 day trial of Identity Protect.   After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, theres no obligation.  If you determine within the 7 day trial that
you no longer want Identity Protect, you can cancel your service anytime, online
or over the phone with a customer support representative.

If you still need assistance with your account please visit
the contact us page on the Intelius website for a variety of options to contact
Customer Support. 

www.intelius.com/emailcontact.php

First, go to your credit card company and INSIST they reverse the charges - do this as quickly as possible.  Make sure you let them know you were unaware you signed up for this service and are NOT using it.   Intelius engages in a somewhat dubious practice called "after transaction marketing" in which they deliberately put in small type words that make it obvious you are signing up for a service.   They then FAIL to send you reciepts that you are being charged for this service.   They told me they sent them to me but I was able to prove they had not.  



Intelius refunded all my money - even after telling me they wouldn't. What were the magic words? Well I filed an actual compliant with the Attorney General of my State citing other class action lawsuits for this same deceptive practice that had been filed against Intelius where Intelius had lost. As the poster "ex

employee" states filing a compliant with the BBB and your State Attorney General is the best avenue and should be done regardless. Additionally follow the helpful suggestions of Rip Off Report on how to deal with your bank/credit card company - put them on the hook for recovering these funds from Intelius.



Contact the executives of the company directly both by voice and email - I've listed their names and titles below. Here is how you do it. Email address format is typically first initial last name @intelius.com ie. CFO Paul Cook is [email protected] To get them on the phone you cannot use the main # as this goes to an automated attendant with no way to dial out. To get an executive directly use their main

phone number of (425) 974-6100 and substitute the last 4 numbers with extensions 6101 through 6115 (may be others beyond that but this is a start).  Don't bother with x6105 as this goes to EVP John K. Arnold who is now spending 45 days in Federal prison for lying to a Grand Jury about having sex at one of Frank Colacurcio's strip clubs. Article here http://blogs.seattleweekly.com/dailyweekly/2010/02/intelius_co-founder_john_arnol.php



Bill Owens,

Chairman, Age 69



Naveen Jain,

President & CEO, Age 49, $276,250 annual salary



Paul T. Cook, CFO,

Age 46, $174,984 annual salary



Kevin R. Marcus,

CTO, Age 34



Jim Adler, Chief

Privacy Officer



William R. Kerr,

Chief Corporate Officer and Director, Age 54, $100,000 annual salary



Susan K. Koehler,

Chief Marketing Officer



John K. Arnold, EVP

Business Development, Age 45 in Federal prison for lying about having sex at

strip club



Edward O. Petersen,

EVP Sales and Marketing, Age 37, $167,500 annual salary



Niraj A. Shah, EVP

Engineering, Age 38



Chandan S. Chauhan,

SVP Product Marketing, Age 51 (one of the key individuals responsible for this

nonsense free trial)



William H. Beaver

Jr., VP and General Counsel, Age 54, $200,000 salary (note the attorney is one

of the highest paid execs here!)



Irina Z. Leversee, Controller

I believe that you were offered 2 prices while purchasing the report.  Only problem is you selected the discounted price instead of paying the full price. And it plainly says that the 0.99 cents will enroll you to a membership. Next time...READ!!!!