- Report: #258918
Complaint Review: IntegreTel The Billing Resource Horizon Telecom - San Jose Internet
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Author Confirmed
Why?
IntegreTel The Billing Resource Horizon Telecom
www.integretel.com San Jose, Internet, U.S.A.
Phone:
800-736-7500
Web:
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IntegreTel, The Billing Resource, Horizon Telecom Billed for non-existant services Ripoff San Jose Internet
Noticed charges on my AT&T bill from a third party. The charges were from IntegreTel or The Billing Resource (same entity). There were weekly charges for "HORIZON TEL LD MONTHLY BIZ PLAN 2" for $4.99, plus a "LEC BILLING RECOVERY FEE FOR HORIZONLD" for $3.84. This was a service we never signed up for. I can't even tell what the service is, but the "LD" suggests long distance.
According to both AT&T and my regular long distance carrier, there has never been a change in my long distance carrier. AT&T stated that there was no phone service associated with the charge. AT&T has been super. They recinded the charges, which means that IntegreTel is responsible for billing and collecting, and anything paid through AT&T will be returned. Third parties are allowed to bill through your phone bill. In my case, my real long distance provider bill separately.
I'm currently working on complaints to the FTC (FTC.gov) and my state's attorney general.
Waiting on IntegreTel to give me a written explaination of services rendered on how they were ordered.
Paul
St. Charles, Missouri
U.S.A.
According to both AT&T and my regular long distance carrier, there has never been a change in my long distance carrier. AT&T stated that there was no phone service associated with the charge. AT&T has been super. They recinded the charges, which means that IntegreTel is responsible for billing and collecting, and anything paid through AT&T will be returned. Third parties are allowed to bill through your phone bill. In my case, my real long distance provider bill separately.
I'm currently working on complaints to the FTC (FTC.gov) and my state's attorney general.
Waiting on IntegreTel to give me a written explaination of services rendered on how they were ordered.
Paul
St. Charles, Missouri
U.S.A.
