Doreen
Washington,#2UPDATE Employee
Fri, March 31, 2006
Hello Tom, I'll have my office inquire with our rebate center about the fax issue you mention. I do not know why you would have been told that it takes 10-14 days to receive a fax. (However, I do know that actual processing of a resubmission does require a similar amount of time as the original submission, so it's true that our rebate processor would not be able to tell you immediately if they were processed successfully). I did want to address your question about the 180-day wait before rebates can be sent in. The delay is not trip customers up, but rather as insurance for the dealer (InPhonic as well as many of our online competitors) in case the customer deactivates their account, which causes the carrier to penalize us. There is a more thorough explanation, as well as other rebate information on this website: http://www.wireflyrebates.com/ The good news is that if you submit your rebate at the appropriate time, and your rebate claim is found to be incomplete, you have an additional 30 days from the time that you're notified to resubmit. This ensures that you have reasonable time to correct your application even if the 210 day window has passed. Hope this information helps. Please feel free to contact me if you have specific questions related to your order. Kind regards, Doreen Dennis InPhonic ddennis(at)inphonic.com