- Report: #1358773
Complaint Review: Infinity / Dish - Nationwide
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Author Confirmed
Why?
Infinity / Dish
Nationwide, USA
Phone:
800-246-7444
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Infinity / Dish Don't know the name of person I talk to you. Originally I told him I would have to wait about a week to sign up because he needed $49.95 from me to do that and I told him I couldn't really afford it as t that time, he assured me that he was puttin a $50 Made promises not kept. I've been trying to get through to you for the last couple of weeks I get on it tells me I have an 8 minute wait 45 minutes later I hang up I try again later it tells me it's a one minute wait another 45 minutes I hang up it tells you depressed too and a representative will call you back it doesn't work I've tried it several times. I'm very frustrated now and angry I feel like I was lied to as I stated before I'm on a fixed income and I really couldn't afford that $50 he really put me in a big crunch by promising me that he would send that back to me and never did so I don't know who he is look look up my account and find out who sign me up. Nationwide
To whom it may concern, You need really need to work on your customer service department, I don't know who it was I interacted with but I was lied to he told me I needed to pay $49.95 that day and I told him I wanted to wait a week or so till I got paid because I only have a little bit over that to survive me for another week, told him I was on Social Security and he promised that that day he would put a $50 Visa card in the mail I signed up on January 5th I have yet to receive that card and he put me in a hole where I had to borrow money and I don't like that since then I have tried several times to call I get your wait time is 8 minutes okay if you would like to leave a call back number press to doesn't work I waited 45 minutes and hung up waited an hour call back I was told one minute wait time another 45 minutes on hold and hung up so now you're getting this. You either need to get more customer service reps or better ones I don't know what your issue is my you keep customers on hold for as long as 45 minutes that's ridiculous you should have enough people to take care of that. Teri McGee
