- Report: #671399
Complaint Review: Infinity Dish - Internet
Reported By:
Tim -
Pleasanton, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Infinity Dish
Internet, United States of America
Phone:
866-629-1255
Web:
www.infinitydish.com/promos.php
Categories:
Business Rating:
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Infinity Dish Infinity Sales Group, LLC INFINITY DISH - Bait & Switch Advertising - BEWARE! Internet
BEWARE: Infinity Dish advertising 2 Room HD DVR Upgrade as a part of their current promotion, but that really means only ONE ROOM HD DVR and the other only STANDARD!!!
INFINITY DISH - Blatant False Advertising:
Very specifically on their website under current promotions it says "2 Room HD DVR Upgrade", "FREE service on second TV", "Free Activation ($99.99 Value)", "The most HD channels in the business", "Highest quality picture in the business", "Rated #1 in Customer Service"...
In fact in reality what you get is only one TV in HD and the second only standard. But no where does it even say the word "standard" on their "current promotions" page! Not until the technician came to install was the first time I was ever told that what I would be getting was only one TV with HD! I still cannot understand how or why they would do something so clearly wrong. THIS IS BLATANT BAIT & SWITCH ADVERTISING!!! And when I talked to several different tiers of customer service, the best I could get was, "Well if you want HD in two rooms then you need to pay an additional $99 up front cost and then an additional $10 per month rental fee for an additional box". But QUITE SIMPLY I ALREADY ORDERED THEIR 2 ROOM HD DVR UPGRADE AS A PART OF THEIR CURRENT PROMO PACKAGE!!! So, after much frustration, I cancelled the service even while the technician was still there out of shear principle alone. This is simple wrong and it truly pisses me off... beware of Infinity Dish and Dish Network... slimey business practices and this behavior should be reprimanded!
1 Updates & Rebuttals
mrpennysaver
United States of Americapeople should learn to read advertising
#2Consumer Comment
Thu, July 07, 2011
You are aware that the dvr you get from dish network is the best model around for the cheapest price right? Comcast charges $16 for a dvr for one tv. They charge $6. I got the flyer too and it clearly says "one hd and on sd dvr." You should spend some time learning to read and less time b**ching about your mistakes.
