- Report: #43913
Complaint Review: ILD Teleservices - Liberty Online Services - Internet
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Author Not Confirmed
Why?
ILD Teleservices - Liberty Online Services
Http://www.ildtelecom.com Internet, U.S.A.
Phone:
800-433-4518
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
ILD Teleservices Liberty Online Services telephone bill cramming tricked and lied to us Internet
About a month ago I was phoned, and the person asked if I would like to be listed on thier website for free. I asked if we were to be billed at any time for anything, or if this was just a "trial" period. The man said no, it's absolutely free. I said OK, and he put another person on the phone to verify our information. I asked again if there were ever to be any charges. The second man said no also. --
Now, I just got an add-on on my telephone bill for a total of $32.57 (including taxes) for Liberty Online Services billed from ILD Teleservices. I called the ILD toll-free number (1-800-433-4518) demanding an explanation. They said I agreed to the monthly billing arangement and played the "recorded" authorization. You hear the man explain that I was signing up for a trial period of services, which afterword I would be billed $29.95, and he asks if this would be OK. You hear my voice say "yes". I know for a fact I never was told this. The only possible explanation is that they used the "yes" I gave when confirming my contact information, and pre-empted it with the charge information that they never spoke to me about. --
I was furious and demanded that they remove the charges. They would not. I asked to speak with a supervisor and threatened legal action, and then they came back to the phone allowing the removal of the charges, and I was given a confirmation number. I spoke with my telephone provider (SBC), and they put a note on my account about the challenge of the charges, they were very helpful. We will see if the credits ever appear.
Joe
Galloway, Ohio
U.S.A.
Now, I just got an add-on on my telephone bill for a total of $32.57 (including taxes) for Liberty Online Services billed from ILD Teleservices. I called the ILD toll-free number (1-800-433-4518) demanding an explanation. They said I agreed to the monthly billing arangement and played the "recorded" authorization. You hear the man explain that I was signing up for a trial period of services, which afterword I would be billed $29.95, and he asks if this would be OK. You hear my voice say "yes". I know for a fact I never was told this. The only possible explanation is that they used the "yes" I gave when confirming my contact information, and pre-empted it with the charge information that they never spoke to me about. --
I was furious and demanded that they remove the charges. They would not. I asked to speak with a supervisor and threatened legal action, and then they came back to the phone allowing the removal of the charges, and I was given a confirmation number. I spoke with my telephone provider (SBC), and they put a note on my account about the challenge of the charges, they were very helpful. We will see if the credits ever appear.
Joe
Galloway, Ohio
U.S.A.
