- Report: #14499
Complaint Review: igia direct - NEW YORK NEW YORK
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Author Not Confirmed
Why?
igia direct
245 8TH AVE. PMB#855 NEW YORK, 10016 NEW YORK, U.S.A.
Phone:
1-800-716-8667
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
igia direct burns and rude service
I purchased epil stop from walgreens in ft wayne indiana. I tried it out as directions states.nothing. called customer service they told me to leave it on for 10 mins (which i only left on for 8 mins) and ended up with burns all over my back.
when i called customer service back was told to take pictures and i did and call back to corporate office ( same number good luck) when i did get through many rude people and they call it customer service. their product did the damage so rude does not play a part. i got a lad who was nice enough to tell me to send a letter stating what happened and what i expectto be done and send it to igia direct 245 8th ave pmb#855 new york new york which i did priority mail.sent on jan11 and they picked up on jan 16. now after many emails and calls im told they did not recieve it and with out the product too bad. well to bad is right .my attorney will be handling this.
it is time big companies account for thier mistakes.
when i called customer service back was told to take pictures and i did and call back to corporate office ( same number good luck) when i did get through many rude people and they call it customer service. their product did the damage so rude does not play a part. i got a lad who was nice enough to tell me to send a letter stating what happened and what i expectto be done and send it to igia direct 245 8th ave pmb#855 new york new york which i did priority mail.sent on jan11 and they picked up on jan 16. now after many emails and calls im told they did not recieve it and with out the product too bad. well to bad is right .my attorney will be handling this.
it is time big companies account for thier mistakes.
1 Updates & Rebuttals
dridre
new york,New York,
A Loyal Customer
#2Consumer Comment
Thu, May 09, 2002
Good day, i was just looking at your website, checking on the products that have made it as i'm trying to avoid being rip-off too. However i came across a product i like to use, the Epil-Stop & Spray. I used the product just like you, and left it on for 8 mins and nothing happen, i called the customer service line and spoke with a Ashley ID#145, she gave me further instructions and told me to leave it on a little longer, suprisingly upon following her instructions, i needed only to leave the product for 5 mins. This is not my first product from Igia, and i've always found the staff willing to help,even though they have to follow guide lines and policies just like everyone else. I have to defend them, so lets me reasonable, your letter said it was purchase at Walgreen, which means walgreens are the ones with your money, therefore why go to Igia for your money back? I am sorry you had an allergic reaction to the product, but are you sure you follow the Instruction specifically? and why were they rude to you, were you rude to them? after all, they are humans too. Sometimes even i'm guilty at screaming at other people, like yesterday with FED-EX when my package was delayed, it wasn't the representitive's fault. I have always found Igia service efficient, they are willing to help and that counts for something in my book.I believe firmly in "giving to cesar what's due unto him" After all fair is fair; thanks Igia and keep up the good work. A loyal Customer.
