- Report: #1445762
Complaint Review: iDrive.com -
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iDrive.com
United States
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iDrive.com
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iDrive.com Bait and switch pricing Internet
Initial pricing was $6 for 1TB for a year, then at end of year, they offered upgrade to 10TB for $50, so I upgraded.
Renewal notice came for this year, but didn't mention anything about a pricing change and all of a sudden I am receiving a Credit Card charge for $500. After contacting them, they said I already owed them for a month and could only return $463 and they wanted to send it as a check. I had to threaten them to get them to directly apply to Credit Card and I am still waiting for that credit.
Illegal? No. Unethical? Highly.
Stay away from this company.
1 Updates & Rebuttals
Art
Calabasas,California,
United States
RE: iDrive.com Bait and switch pricing Internet
#2UPDATE Employee
Mon, June 04, 2018
All of our promotional pricing clearly states that the introductory price is strictly for the first year (see the homepage https://www.idrive.com/ for current 90% discount offer, or the pricing page with our regulary first year prices https://www.idrive.com/pricing also states "for first year). Without having the user's information to locate an account, we can't go through the transaction history; however, the online portal shows the all transactions for an account, including the discount rate.
According to the Terms and Conditions, which the user indicated that they have been read in full and agreed to, found on https://www.idrive.com/terms-and-conditions explain that our refund policy is 15 days of account creation. They also explain that accounts renew on a yearly basis for the full price of the current plan. All users have the ability to disable the auotmatic renewal directly from the web portal should they choose not to renew, or they can contact us directly to completely cancel their account prior to their renewal date.
When the cancellation and refund were requested, a month has passed and the $463 refund was a pro-rated amount based on the unused time left on the account. Our services were used for a period of time, and we had to not only continue providing the allocated space but also store the data that was backed up to our servers. We were already making an exception to our refund policy, and due to all of these circumstances we see a pro-rated amount as fair.
We appologize if this seems unethical, but all of this information is readily available for anyone interested in an account and we try to be as transparent as possible.
