- Report: #1147382
Complaint Review: Icon Health and Fitness (WESLO) - Internet
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Author Not Confirmed
Why?
Icon Health and Fitness (WESLO)
Internet, USA
Phone:
1-800-999-3756
Web:
https://www.iconfitness.com/
Categories:
Business Rating:
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Icon Health and Fitness ,WESLO, Weslo, Icon Health and Fitness, Tyler Defective Weslo Treadmill Scam Internet
I purchased a Weslo-Cadence-R-5-2-Treadmill in december of 2013. The treadmill arrived broken (defective) and never worked even after extensive troubleshooting. After contacting Amazon, I was told to contact weslo to honor the item's warranty. I asked for a refund or replacement however the company would only send a replacement part. I spoke with Tyler from support and he assured me a replacement part would be shipped in 7 to 10 days. That was four months ago. After waiting and waiting for the replacement part I am now outside of my chargeback period and am still stuck with a broken treadmill. Further attempts to resolve the situation through Weslo are met with the same "run around" from Tyler. The only solution I am offered is the shipment of another replacement part which never arrived in the first place. This was the worst customer service experience I have ever encountered and hope others don't make the same mistake I do. Four months have gone by and nothing has been done.
Do not make the same mistake I did by wasting your hard earned money on any welso or icon fitness products. This company provides NO support or warranty for the products they sell, even though they advertise as such. Spend a little more and get a quality fitness equipment provider or risk being stuck with a massive broken chunk of metal that weslo and icon fitness will refuse to service, fix or provide warranty for. This company is a complete scam.
