- Report: #1392572
Complaint Review: ic freeshipping.com - Connecticut
Reported By:
diane rich -
niagara falls, New York, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
ic freeshipping.com
IC *FREESHIPPING.COM Connecticut, USA
Phone:
800-515-9185
Web:
IC *FREESHIPPING.COM
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ic freeshipping.com every month they take $12.97 out of my credit card. i don't know them. their phone number is discontinued CT Connecticut
Every month they take $12.97 out of my credit card. i don't know them. their phone number is discontinued.
i can not get in touch with them to find out who they are and tell them to stop
1 Updates & Rebuttals
FreeShipping.com Customer Care
Rocky Hill,Connecticut,
USA
RE: IC FreeShipping.com
#2UPDATE Employee
Wed, August 16, 2017
Hi Diane,
I'm sorry to hear about the confusion and would love to explain why you're receiving charges from us on a monthly basis. First, to clarify, our customer service number is active and available for you to call at any time. That number is 1-800-869-5597.
I'm seeing that you signed up with us after a purchase on Zulily. You were offered a 7-day free trial and a $10 cash back bonus. It looks like you were able to successfully submit the claim for that $10 rebate on July 7th. As long as you forwarded your order confirmation for that purchase to our rebates email, we will have that paid out to you via check as soon as possible.
We offer new members a 7-day free trial so everyone has the chance to experience our site before committing to a paid membership. After the trial, members pay $12.97 a month to access our online savings benefits. We offer 10% cash back, free shipping, free returns, price protection, price comparison and exclusive coupons at over 1,000 online retailers.
Since you were not able to take advantage of our savings benefits during your membership, I have just cancelled your account and refunded you the two monthly charges on your account. Please allow 2-5 business days for your bank statement to reflect this refund.
If you have any other questions or concerns, please feel free to reach out to us at any time. Thank you!
Sincerely,
The FreeShipping.com Team
