- Report: #1262794
Complaint Review: HUGHESNET.COM - Internet
-
Author Not Confirmed
Why?
HUGHESNET.COM
Internet, USA
Web:
HUGHESNET.COM
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HUGHESNET.COM HNS HUGHES Hughesnet.com repeatedly and continually has throttled my internet usage. they must be adding FALSE DATA USAGE quantities. Convoluted website makes it impossible to access my own account information!. Internet
Hughesnet.com has repeatedly and continually throttled my internet access. My 20GB plan somehow turned into a 15GB plan (with “BONUS” GB added in the wee hours of night/morning). I reach my data limit unbelievably early in the month, indicating the proverbial “THUMB-ON-THE-SCALE” is squelching me. Their websites, including “my account” sites are so misleading and disfunctional that they appear to be designed specifically to frustrate the customer. Further, their HELP number is 1-866-347-3292, but the first robot you get tells you that the number has changed. It presents a feature of “PRESS ONE” to open a new account, and no other option. To add insult to injury, a stern voice tells you to “HANG UP NOW!” and repeats, then a very scientifically-designed irritating noise is sounded to harrass you out. I have been trying to get thru for over an hour and i want to stop my automatic payments. I called my bank and was told the only way i can stop hughesnet.com from accessing my accounts is to cancel my debit card and make a new account. But will I also need to cancel my entire checking account if that's how they do it? This is a clear case of FRAUD and THEFT by deception. Ref: misleading; omitting; hiding; etc... Kelly of Mansfield Ohio.
