- Report: #315192
Complaint Review: HSBC Bank Nevada N.A. Via Best Buy - Wood Dale Illinois
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HSBC Bank Nevada N.A. Via Best Buy
PO Box 280 Wood Dale, 60191 Illinois, U.S.A.
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HSBC Bank Nevada, N.A. Via Best Buy Incorrectly Entered Information and Did Not Close Fraudulent Acct Wood Dale Illinois
*UPDATE EX-employee responds: need to call retail services
*Author of original report: Already contacted retail services for HSBC..
*Author of original report: Still open account at HSBC despite cancellation.
*Consumer Comment: Complain to the Federal Trade Commission and Office of Thrift Supervision
While at Best Buy in Eastgate, OH, my fiance applied for a credit card through HSBC via Best Buy in order to get a payment plan for a laptop. The girl entered his information wrong, putting a fictitious name in place of his real name. Therefore, we were unable to use the card via driver's license like they advertise, given it was an incorrect name.
We waited there over an hour while they tried to get things straightened out, only to be told we would have to find another way to purchase the laptop, and go home and call three phone numbers. Each phone number was a dead-end: hours with no answer, being bounced back and forth between, etcetera. Finally an agent said the accounts had been closed and sent us termination notices.
Now, months later, I am receiving more privacy disclosures and notices on the account with the fictitious name. I sat on hold for 35 minutes on the HSBC consumer services number, and finally got an agent.. who gave me ANOTHER number after realizing it was a Best Buy issue, and he confirmed my suspicions that if we are getting notices, the account isn't closed. I'm not sure, but this HSBC place sounds like a huge scam.
Nicole
lynchburg, Ohio
U.S.A.
We waited there over an hour while they tried to get things straightened out, only to be told we would have to find another way to purchase the laptop, and go home and call three phone numbers. Each phone number was a dead-end: hours with no answer, being bounced back and forth between, etcetera. Finally an agent said the accounts had been closed and sent us termination notices.
Now, months later, I am receiving more privacy disclosures and notices on the account with the fictitious name. I sat on hold for 35 minutes on the HSBC consumer services number, and finally got an agent.. who gave me ANOTHER number after realizing it was a Best Buy issue, and he confirmed my suspicions that if we are getting notices, the account isn't closed. I'm not sure, but this HSBC place sounds like a huge scam.
Nicole
lynchburg, Ohio
U.S.A.
4 Updates & Rebuttals
Laurie
Haslet,Texas,
U.S.A.
Complain to the Federal Trade Commission and Office of Thrift Supervision
#2Consumer Comment
Mon, March 02, 2009
credit card companies ignore valid complaints - specifically those problems they are responsible for in the first place. They cannot ignore complaints that come in via the Office of Thrift Supervision. www.ftc.gov www.ots.gov
Nbales
lynchburg,Ohio,
U.S.A.
Still open account at HSBC despite cancellation.
#3Author of original report
Mon, March 02, 2009
Well, this is the fifth time we have had to contact HSBC about this fraudulent account, and we are still receiving change of privacy policy notices for the nonexistent cardholder, as the fake account is apparently STILL open. I wonder how hard it would be to get a court order for HSBC to delete the false information and my boyfriend's SS number from their system?
Nbales
lynchburg,Ohio,
U.S.A.
Already contacted retail services for HSBC..
#4Author of original report
Tue, March 11, 2008
I already contacted retail services and they had informed us the account was closed-- though I did appreciate the security measure of actually wanting to speak to the owner of the SS# on the account (actually had an issue w/another company about that). After we received this security and privacy practices paper, I did manage to get ahold of them again, and the gentleman there also suggested I call retail services. I got ahold of retail services, and they hung up on me after I said we were not given an account number, and before I started to explain the issue, and the woman got rude and said "We can't help you then" and hung up. I called back, irritated, but the second woman I got connected to was very polite and helpful, and after speaking to my fiance, she told us the accounts had been closed and we should receive a confirmation letter in the mail. Let's hope this time it stays closed.
Paul
Beaverton,Oregon,
U.S.A.
need to call retail services
#5UPDATE EX-employee responds
Mon, March 10, 2008
You are probably calling their Visa and Mastercard division, you need to get a hold of their retail services division. If they can't help ask for the Office of the VP Executive Resolutions. They can't connect you but you can get the phone #.
