- Report: #6932
Complaint Review: HRS USA - City of Industry California
-
Author Not Confirmed
Why?
HRS USA
P.O. Box 60148 City of Industry, 91716-0148 California, U.S.A.
Phone:
1-800-365-0292
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HRS USA rip-off Late payment fees *REBUTTAL ..Refund from the U.S. Postal Service!
On October 3, 2001, I called Best Buy to learn why I had not received a bill for two months, at which time I had been sending in payment without a bill. They have reported that the check I sent in August still have not arrived, and the check sent for September posted on time. However, I was charged a late fee for August. I further learned from the customer service representative that my mail was being returned.
I inquired why, and was informed that I had sent in a change of address form to the postal service (??). I informed the rep that I had not moved in 1 1/2 years, and had received bills at this address two weeks after moving into my current location. He kept stating that I must have changed my address within the last year, and the forwarding address notification must have expired. I finally requested to speak with a manager.
After waiting 15 minutes, I was informed immediately that it is my responsibility to call Best Buy/HRS USA to check to see if payment posted, and if not posted within an acceptable time, I should immediately resend a payment.
When I informed the manager that it was impossible to prove that the mail was returned, she agreed, but insisted I should have called to make sure the payment arrived, or notified them that I had not received a bill. Besides, she informed me that Best Buy is not at fault from delays in recent mail services and perhaps the postal service is at fault, and she recommended that I seek a $29.00 refund from the Postal Service!!
So I will do all I can to send every free dollar to Best Buy/HRS USA, and I will make sure that all soldiers I come into contact with will not purchase anything from Best Buy in the future. This results in at least 40 people a day that I will see in our clinic. God Bless America! Please protect your soldiers!!
Click here to see other Rip-off Reports on the HRS
I inquired why, and was informed that I had sent in a change of address form to the postal service (??). I informed the rep that I had not moved in 1 1/2 years, and had received bills at this address two weeks after moving into my current location. He kept stating that I must have changed my address within the last year, and the forwarding address notification must have expired. I finally requested to speak with a manager.
After waiting 15 minutes, I was informed immediately that it is my responsibility to call Best Buy/HRS USA to check to see if payment posted, and if not posted within an acceptable time, I should immediately resend a payment.
When I informed the manager that it was impossible to prove that the mail was returned, she agreed, but insisted I should have called to make sure the payment arrived, or notified them that I had not received a bill. Besides, she informed me that Best Buy is not at fault from delays in recent mail services and perhaps the postal service is at fault, and she recommended that I seek a $29.00 refund from the Postal Service!!
So I will do all I can to send every free dollar to Best Buy/HRS USA, and I will make sure that all soldiers I come into contact with will not purchase anything from Best Buy in the future. This results in at least 40 people a day that I will see in our clinic. God Bless America! Please protect your soldiers!!
Click here to see other Rip-off Reports on the HRS
1 Updates & Rebuttals
That is absolutely the MOST inane statement I've ever witnessed. "Refund from the U.S. Postal Service"?
#20
Fri, October 05, 2001
This email is a rebuttal to RipOff #6932.
It was sent by Adolph at [email protected].
HRS USA rip-off Late payment fees (#6932)
They filed the following rebuttal to the above Rip-Off Report:
Their email: [email protected]
Their name: Adolph
Their relationship to the company: Consumer Suggestion
Rebuttal:
Quote........>>>"Besides, she informed me that Best Buy is not at fault from delays in recent mail services and perhaps the postal service is at fault, and she recommended that I seek a $29.00 refund from the Postal Service!!"<<<<
That is absolutely the MOST inane statement I've ever witnessed. "Refund from the U.S. Postal Service"? This statement was the result of [1] An attempted inappropriate comedic endeavor (or) [2] A statement issued by someone of incomprehensably stupidity.(or)[3]A thinly desguised effort to
tell you to go to hell in a round-about way.
It's a shame that some people are adept at making such insulting, dumb frigging statements when insulated from personal contact by a telephone.
It's been my experience that when you're toe-to-toe with such people they're not apt to say such things. It sure helps if you're there to tear their throat out in rage and THEY KNOW IT. I have an intense dislike for these people who have two sets of customer interaction; on the 'phone or personal contact. I'll go a loooooong way to settle an issue with these telephone wimps in person. It's usually worth it. (and usually a lot of fun and quite satisfying)
