- Report: #1306873
Complaint Review: HP - Nationwide
-
Author Not Confirmed
Why?
HP
Nationwide, USA
Phone:
877-917-4380
Web:
hp.com
Categories:
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HP Hewlett Packard HP Computers fail to work and the support people fail to return calls to fix the problem. Nationwide
Hi,
I had been emailing Pia at HP to resolve my issue back in January 2016. I was then contacted by a man named Paul: My name is Paul and I am an Supervisor on the Hewlett Packard AMS TCO Escalations team responding to your request to speak to someone concerning your recent Hewlett Packard support event. 1-877-917-4380 Site Code #75 Personal Extension 2246662.
We agreed that I would contact him back as soon as my college courses were over to fix or replace my computer that is having internet connection issues which are still going on as of today. So I emailed him on Monday and left a voice mail and never heard back. I again emailed on Thursday because now i was losing 4 days to resolve this right away before my next college classes start in the beginning of June, yet he never responded. I finally today received an email from Angel: My name is Angel and I am a Case Manager on the HP Inc. AMS TCO Escalations team responding to your request to speak to someone concerning your recent HP Inc. support event. 1-877-917-4380 Site Code 24, Extension # 33046.
I replied but seeing that they are not at the weekend I am not holding my breath for a call back. Now that has caused a week to resolve this to be lost. I need this to be resolved today! I've waited Monday, Tuesday, Wednesday, Thursday and Now Friday.
It is sad to see that HP fails its customers over and over again. I tried to get this resolved back in January and had to put it on hold because of the same reason...No one from HP getting back in touch with me in time to resolve this! No one getting in touch with me period during that time!
This computer has been in the shop for repair of the same problem over 3 times. It won't connect to the internet and then they replaced the wifi card with a cheaper card which doesn't do everything the card that I specifically picked out when getting this computer does. It's also a slower processing card they used to replace. What a rip off! I will be filing a report about this whole incident with ripoffreport.com, ABC News Fixer tipline, and channel 5 investigates.
My suggestion is don't buy an HP computer it's just not worth the hassle and the fact that it will never work correctly. I cannot get on the internet. It keeps telling me its the wifi adapter which HP has replaced! How can they make a computer that doesn't get on the intenet and sell that as a brand new working computer?
