Complaint Review: HP - INTERNET Internet

Approx 1 month ago i purchased 2 computers via the online hp website. After several discussions was recommend buy hp sales staff to buy direct - instead of best buy, costco, office max, etc. Was advised by phone sales staff best customer service and offered to take an order - still shopping on options - then when i placed the ordered online - everything went through.

Next received delay notice for shipment - when i inquired i was advised that since i customized the units they had to be built out... Ok still not understanding the all the delays until i received a message that the units shipped from china and were being delayed a customs. - when i inquired i found that the units were being built out in china and being sent via fedex and since i did not select expedited shipping - it was beng held a customs for clearance - i advised the manager of my concerns and that it was not clear in the order process that it would have to be built out and shipped and all the other delays - in addition in a pervious call i the sales person gave me discipline action on the phone for not ordering with a live person from hp sales he advised that is how they make a living etc.  The following day after thought i did make a complainant and it was handled professionally - and then the manager on this delay handle the situation and gave a $75.00 credit for the delays - i advised them that again it need to be clear about the custom units

Next - is a big surprise today -

In the process of inquiry on a printer with a sales person - he looked at my account and notice i had a possible order pending for a laptop - he an offer to give a $25.oo discount to take the order and talked me into the printer - after approx 45 min plus -it was processed and my cc charged.

The next morning i had an email that the order was declined - when i inquired they went through the interrogation process on confirming the address.  When i was told that it could not be shipped to the location - which was a ups store - the same address where the 2 laptops were shipped - katy was quickly to tell me that it was a hp policy not to ship to the ups stores because of fraud and that part-time people sign for computers and walk out them and it is a lost to hp.  I advised her that i understood the issue but how could the other 2 units get delivered - she stated she did not know how they got through... I advised here this was unfair to business owners who use the ups store - and the security that it offers esp when the delivery groups leave at the door with an sig etc.  She said it was policy and i advised that in the ordering process it was not clear and that i ordered from a live person - she stated if i gave another address that they would ship it otherwise it would be canceled. And my funds were already pulled

I was not satisfied and contacted ups store corp - the first person  talked with was not helpful and did not care about my concerns and never heard such an issue and was advising me to send it writing - i demanded to speak to a supervisor took her name and finally was transferred - the person i talked with shocked of what i telling her - esp when she stated that ups and hp have an excellent relationship - she advised me to get the policy in writing and to send to ups store - she was helpful

I called back to hp - spoke again to a supervisor who when asked for the policy in writing she advised that she would research it and get back to me - she was the only one who did quickly and gave me the hp policy for shipping online - it stated will not ship to private mail boxes services - which did not state ups stores - however she clarified they were private and apologized for the issues when i advised her again of the ups store corp comments - that it was an excellent relation ship and again it was not clear - she again advised i had options on continuing with the order.

I thought about it - big hp who cares about the little guy - who cares that he served hot zones for the military and used their equipment ( hp ) and in the past purchased personal hp products for deployment.. So looked on the investor hp site - located the ceo and marketing director and did a tweet campaign and email - then received a notice from twitter account suspended - due to my excessive tweets of this incident - not much you can put in for 160 spaces. I then read the twitter policy and understand the process

I then called back later to hp and was looing at options again and advised them to cancel my order and to refund my cc - they advised it would take up to 5 business days - i advised them it was not me who declined the order and the shipment - then i was told that in terms and agreement when i set up my profile that i agreed to a pre-auth and subject to decline shipment and it could take up to 5 business days to drop off - i was upset and wanted to talk to the supervisor who spoke with again - i advised her that it was a live order with hp person it was still in the profile process and still not clear the agent then requested the tele on my card to call the bank - she advised she spoke twice and they could not take action . I did thank her for trying but still wa not sure -

I contacted the bank and they advised if they - hp cancelled the order they clear the pre-auth immediately - and was shocked about the above events and advised me the future to consider other payment options vs going through hp.

So - emailed again to the ups store and hp investor - advised them of my concerns

So what are the lessons learned - dealing with hp

A - read the fine print on the online agreement for your profile

B- you are not getting a better deal with the live agents - hp's email recommended going through another vendor - they still get their money and profits

C - the sales agents - some are mis leading and do conduct an ethical question on their vendors do buy from them by direct - best buy, officemax and others you need to look at this

D -all ups stores are banned along with private mail box services

E - for the area of situational awareness (safety) hp does not care -when you use a private service to reduce your profile and vulnerability esp when the delivery services leave at the door or outside esp during peak seasons

F - the honest hard working american citizen, veteran, working class give business to the private mail box services - creates jobs for the community, jobs for the delivery services, and jobs for hp and overseas jobs - we are forgotten... Almost for got hmm the buy direct thing mess over their partners

G - the ceo and marketing dire of hp - appears they do not care

Fyi - purchased a (((competitor's name redacted))) today - and did not have the grief -

Also spell check did not activate - sorry for grammar and spelling - i am recovering stroke victim this was hard to write and go through the grief today